Ma Alexandra Patlingrao
Auckland,AUK
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Lone Star
Auckland CBD, Auckland
03.2022 - 07.2022
- Supervised daily operations including scheduling shifts, assigning duties.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated with other departments to ensure smooth flow of operations.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
- Established processes for monitoring customer satisfaction levels.
- Communicated regularly with customers to gain insights into their needs.
Receptionist
Mercure Hotel
Auckland CBD, Auckland
03.2021 - 03.2022
- Assisted guests at check-in, providing information on various services within hotel.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Assisted with onboarding of new employees by providing orientation information and support.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Participated in team meetings to discuss strategies for improving customer satisfaction ratings.
- Resolved billing discrepancies between guest accounts and invoices.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Developed relationships with frequent customers in order to increase repeat business.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Restaurant Server
Park Hyatt Hotel
Auckland CBD, Auckland
10.2020 - 02.2021
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Processed payments from customers using cash registers or POS systems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to guests.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Conducted daily side work duties such as polishing glassware and restocking condiments.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Assisted other servers as needed during peak hours or special events.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
Education
Business - Human Resources Management
Auckland University of Technology
Auckland, NZ12-2025
Diploma - Hotel And Hospitality
New Zealand School of Tourism
Auckland, NZ03-2021
Skills
- Employee training
- Customer service
- Conflict resolution
- Time management
- Problem-solving
- Adaptability and flexibility
- Microsoft office expertise
- Recruiting and interviewing
Affiliations
- Volleyball
- Basketball
- Gym and Fitness
Languages
Tagalog (Filipino)
Native/ Bilingual
Accomplishments
- Level 4 Certificate in Aviation (Flight Attending)
- Level 5 Diploma in Hotel and Hospitality Management
- Specialist Certificate in Hobbiton Movie Set Tours
- Specialist Certificate in Accor Hotels
Studies Completed for Human Resource Management
- Financial Decision Making and Information Systems
- Ethics, Responsibilities and Sustainability
- Economics and International Business
- Consumer and Organisational Behaviour
- Learning and Development
- Law of Business Organisations
- Human Resource Management
- Diversity and Inclusion for Social Impact
- Managing and Organising
- Law for New Zealand Business
- Employment Relations
- The Dynamics of Employment Regulations
- Organising for the Future of Work
- Conflict Resolution
- Workplace Health and Safety
- Taxation
- Global Mobility
References
References available upon request.
Timeline
Assistant Manager
Lone Star
03.2022 - 07.2022
Receptionist
Mercure Hotel
03.2021 - 03.2022
Restaurant Server
Park Hyatt Hotel
10.2020 - 02.2021
Business - Human Resources Management
Auckland University of Technology
Diploma - Hotel And Hospitality
New Zealand School of Tourism
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