Maria Aparecida Da Silva
Auckland,AUK
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Goal-driven Service Manager offering over 3 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. Multi-talented Service Manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing 3 years of progressive experience.
Overview
4
4
years of professional experience
Work History
Service Manager
La Guardia Hotel Comapny and Tourism
Sao Paulo, Sao Paulo
04.2015 - 01.2019
- Supervise and coordinate the daily cleaning activities in assigned areas, ensuring all tasks are completed to a high standard.
- Provide guidance, support and direction to cleaners, ensuring they have the necessary resources to complete their duties.
- Carry out regular inspections of work areas to ensure cleanliness standards are met and that health and safety regulations are adhered to.
- Ensure all cleaning materials, equipment and supplies are available as needed and that they are used correctly.
- Train new cleaners on job procedures, safety protocols and proper use of cleaning products and equipment.
- Schedule staff shifts according to operational requirements while considering individuals' availability.
- Develop performance objectives for cleaners with an emphasis on quality service delivery; conduct appraisals as required.
- Monitor stock levels of consumables such as soap, toilet paper and order additional supplies when needed.
- Promote good working relationships between cleaners by encouraging team spirit among colleagues.
- Prepared work schedules for associates to promote proper staffing levels.
Education
High School Diploma -
Model School
Campinas11-2008
Skills
- Budget Control
- Schedule Management
- New Employee Hiring
- Service Documentation
- Staff Supervision
- Performance Evaluations
- Customer Service
Timeline
Service Manager
La Guardia Hotel Comapny and Tourism
04.2015 - 01.2019
High School Diploma -
Model School
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