Maria Carolina Lugue

Work History

Room Attendant- Self Checker

Holiday Inn Remarkables Park

06.2023 - Current

Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks
Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.
Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.

Microsourcing Philippines

Sales Energy Expert

11.2017 - 02.2019

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Conducted market research to stay current on industry trends and competitor activities, enabling better-informed decision making.
Delivered persuasive sales presentations that effectively highlighted the advantages of our energy solutions to potential clients.
Reduced customer acquisition costs through targeted referral programs and strategic partnerships within the industry.
Implemented CRM systems for efficient tracking of leads, prospects, and customer interactions improving overall organization in the sales process.
Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
Used CRM software to record customer interactions and track general sales activities for review and follow-up.

Startek Philippines Inc.

FST/PST Trainer

06.2012 - 08.2017

Contributed to the overall growth and development of the organization by equipping employees with the skills and knowledge needed to excel in their roles.
Facilitated group discussions to foster critical thinking and problem-solving abilities among participants.
Promoted a culture of continuous learning within the organization through regular workshops and seminars on various subjects related to skill development.
Established clear expectations for trainees at the beginning of each program/course/session so they knew what was expected of them throughout their participation.
Evaluated trainee performance through assessments, providing constructive feedback for growth and improvement.
Enhanced trainee skills by implementing hands-on activities and real-world examples in training sessions.
Conducted regular progress reports for management, identifying areas of improvement within the training program.

Customer Service Representative

Teletech Philippines Inc

02.2011 - 05.2012

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Sales Consultant

Berkley International

05.2007 - 08.2009

Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.

Summary

Overview

Work History

Room Attendant- Self Checker

Microsourcing Philippines

Startek Philippines Inc.

Customer Service Representative

Sales Consultant

Education

Bachelor Of Science In Mathematics -

Skills

Certification

Timeline

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