Summary
Overview
Work History
Education
Skills
Emailaddress
Bluecard - Workingwithchildren
Workingwithchildren
Attributes
Organisationalandadministrativeabilities
References
Training
Timeline
Generic

Maria Dawn Rideout

Half Moon Bay,AUK

Summary

My career goal is to work in an industry where I can be part of a dynamic team who offers the best customer service and contribute towards the success of the industry. I feel I can do this by drawing on my extensive knowledge and experiences I have gained through my diverse working life.

Overview

17
17
years of professional experience

Work History

General Cleaning

My Pathways Facility Services
2021.01
  • Working with Chemicals - holding a chemical safety Certificate, QFS and J&C - Hazards, incidents, and injuries, MPFS - using masks completed, Infection Control Cleaning, Electrical safety, Colour coding equipment, QFS and J&C - slips trips and falls - Toolbox Talk, Manual Handling - Toolbox Talk

Customer Service Cashier

Coles Group
2023.02 - 2024.06
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Fooderie

Calstore
2019.01 - 2020.01
  • Money handling including EFTPOS, Recharging mobile phones, Recharging internet, Liaising with customers, Replenish shelves, Stock taking, Licensed to sell cigarettes

Customer Service

Woolworths
2010.01 - 2015.01
  • Money handling including EFTPOS, Recharging mobile phones, Recharging internet, Liaising with customers, Replenish shelves, Stock taking, Licensed to sell cigarettes

Kmart
2007.01 - 2010.01
  • Money handling including EFTPOS, Recharging mobile phones, Recharging internet, Liaising with customers, Replenish shelves, Stock taking, Licensed to sell cigarettes, Working in the lay-by department

Cleaner

ISS Facility Services (Hilton South Australia)
2008.01 - 2009.01
  • Radio communication with management, Lunchtime relief for centre cleaning, Liaise with customers, Handling chemicals, Clearing and cleaning food court tables, Bin Runs

Education

Vermont High
Adelaide

Skills

  • Excellent customer service/liaison skills in both the Retail and Hospitality industries
  • Excellent skills in sales, advertising, promotions, public relations, merchandising and marketing
  • Excellent verbal and written communication skills, including the ability to negotiate effectively
  • Excellent interpersonal skills in working with cultural diverse customers, staff, and management
  • Ability to work under demanding situations
  • Ability to work within a team or work unsupervised
  • Capable of acting decisively and taking control in a crisis situation
  • Able to understand, interpret guidelines and policies
  • Excellent organizational and planning skills

Emailaddress

nanam1960@yahoo.com

Bluecard - Workingwithchildren

Queensland, 569586/6, 01/28/23

Workingwithchildren

Victoria, 0654911A, 06/03/21

Attributes

  • Excellent work ethics including honesty, reliability, and attention to detail
  • High level of problem solving, tact and diplomacy
  • Ability to lead by example and use practical "hands on" approach
  • Ability to operate to schedules and meet deadlines, as well as show initiative as required
  • Ability to prioritise work demands as per need, and to set goals, strategies and action plans
  • Able to work under pressure to meet deadlines
  • Mature worker who presents to a very high standard

Organisationalandadministrativeabilities

  • Broad experience in the service industry including hotel operations
  • All reception duties - completing relevant paperwork, emailing, operating fax/telephone, photocopier, Inventory and stock control
  • Ability to manage and handle money, including all tasks associated with banking, reconciliations, invoicing, record keeping
  • Ability to rapidly acquire an understanding of relevant policies and procedures within a workplace
  • Ensure to follow all Workplace policies and procedures at all times

References

  • Sarah McGrath, Trainer, Ashley Institute, 0432 473 193
  • Danielle Baker, Character Reference, 0402 643 019

Training

  • 2017, Ashley Institute, Certificate III Early Childhood (Diploma), First Aid
  • 2014, Evocca College, Business Administration
  • 2013, The Institute of Training & Career Development, Responsible Service of Alcohol - RTO No. 31562
  • 2012, Madec Community College, Gaming Machines
  • 2010, National Retail Association (NRA), Certificate II in Retail - SIR20207, Certificate I in Work Education - 30626 Qld

Timeline

Customer Service Cashier

Coles Group
2023.02 - 2024.06

General Cleaning

My Pathways Facility Services
2021.01

Fooderie

Calstore
2019.01 - 2020.01

Customer Service

Woolworths
2010.01 - 2015.01

Cleaner

ISS Facility Services (Hilton South Australia)
2008.01 - 2009.01

Kmart
2007.01 - 2010.01

Vermont High
Maria Dawn Rideout