Maria Dawn Rideout
Half Moon Bay,AUK
Summary
My career goal is to work in an industry where I can be part of a dynamic team who offers the best customer service and contribute towards the success of the industry. I feel I can do this by drawing on my extensive knowledge and experiences I have gained through my diverse working life.
Overview
17
17
years of professional experience
Work History
General Cleaning
My Pathways Facility Services
2021.01
- Working with Chemicals - holding a chemical safety Certificate, QFS and J&C - Hazards, incidents, and injuries, MPFS - using masks completed, Infection Control Cleaning, Electrical safety, Colour coding equipment, QFS and J&C - slips trips and falls - Toolbox Talk, Manual Handling - Toolbox Talk
Customer Service Cashier
Coles Group
2023.02 - 2024.06
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Fooderie
Calstore
2019.01 - 2020.01
- Money handling including EFTPOS, Recharging mobile phones, Recharging internet, Liaising with customers, Replenish shelves, Stock taking, Licensed to sell cigarettes
Customer Service
Woolworths
2010.01 - 2015.01
- Money handling including EFTPOS, Recharging mobile phones, Recharging internet, Liaising with customers, Replenish shelves, Stock taking, Licensed to sell cigarettes
Kmart
2007.01 - 2010.01
- Money handling including EFTPOS, Recharging mobile phones, Recharging internet, Liaising with customers, Replenish shelves, Stock taking, Licensed to sell cigarettes, Working in the lay-by department
Cleaner
ISS Facility Services (Hilton South Australia)
2008.01 - 2009.01
- Radio communication with management, Lunchtime relief for centre cleaning, Liaise with customers, Handling chemicals, Clearing and cleaning food court tables, Bin Runs
Education
Vermont High
Adelaide Skills
- Excellent customer service/liaison skills in both the Retail and Hospitality industries
- Excellent skills in sales, advertising, promotions, public relations, merchandising and marketing
- Excellent verbal and written communication skills, including the ability to negotiate effectively
- Excellent interpersonal skills in working with cultural diverse customers, staff, and management
- Ability to work under demanding situations
- Ability to work within a team or work unsupervised
- Capable of acting decisively and taking control in a crisis situation
- Able to understand, interpret guidelines and policies
- Excellent organizational and planning skills
Emailaddress
nanam1960@yahoo.com
Bluecard - Workingwithchildren
Queensland, 569586/6, 01/28/23
Workingwithchildren
Victoria, 0654911A, 06/03/21
Attributes
- Excellent work ethics including honesty, reliability, and attention to detail
- High level of problem solving, tact and diplomacy
- Ability to lead by example and use practical "hands on" approach
- Ability to operate to schedules and meet deadlines, as well as show initiative as required
- Ability to prioritise work demands as per need, and to set goals, strategies and action plans
- Able to work under pressure to meet deadlines
- Mature worker who presents to a very high standard
Organisationalandadministrativeabilities
- Broad experience in the service industry including hotel operations
- All reception duties - completing relevant paperwork, emailing, operating fax/telephone, photocopier, Inventory and stock control
- Ability to manage and handle money, including all tasks associated with banking, reconciliations, invoicing, record keeping
- Ability to rapidly acquire an understanding of relevant policies and procedures within a workplace
- Ensure to follow all Workplace policies and procedures at all times
References
- Sarah McGrath, Trainer, Ashley Institute, 0432 473 193
- Danielle Baker, Character Reference, 0402 643 019
Training
- 2017, Ashley Institute, Certificate III Early Childhood (Diploma), First Aid
- 2014, Evocca College, Business Administration
- 2013, The Institute of Training & Career Development, Responsible Service of Alcohol - RTO No. 31562
- 2012, Madec Community College, Gaming Machines
- 2010, National Retail Association (NRA), Certificate II in Retail - SIR20207, Certificate I in Work Education - 30626 Qld
Timeline
Customer Service Cashier
Coles Group
2023.02 - 2024.06
General Cleaning
My Pathways Facility Services
2021.01
Fooderie
Calstore
2019.01 - 2020.01
Customer Service
Woolworths
2010.01 - 2015.01
Cleaner
ISS Facility Services (Hilton South Australia)
2008.01 - 2009.01
Kmart
2007.01 - 2010.01
Vermont High