Maria Elena Ambion
Auckland,New Zealand
Summary
Client-focused customer service professional with a talent for building and nurturing strong customer relationships. Demonstrated ability to efficiently handle and support accounts with meticulous attention to detail. Exceptional communication skills and a proactive, results-driven mindset. Seeking to leverage acquired expertise and expand horizons in a new industry.
Overview
31
31
years of professional experience
1
1
Certification
Work History
International Account Manager
DESIGNER TEXTILES INTERNATIONAL LIMITED
Auckland, New Zealand
01.2021 - Current
- Managed sales revenue and margin for the company's largest account
- Product development briefs clearly communicated and updates efficiently facilitated resulting in new business
- Clear and excellent communication to overseas brand customers and the factory consistently achieving desired outcomes
- Managed multiple international accounts concurrently to ensure high-quality service delivery.
- Built strong relationships with customers through regular communications and keeping them informed of critical areas that may impact an order and anticipating their needs.
- Proactive in identifying potential risks and timely communication in suggesting ways to mitigate, avoid
- Prompt and acccurate analysis of customer monthly forecast resulted to efficient and raw material planning and procurement.
- Developed and implemented timelines and critical path schedules to ensure DIFOTIS ( Delivery in Full, On Time and In Spec.)
- Regular meetings and close engagement with Supply Chain Partners ensured on time delivery of raw materials.
- Generation, review and communication of prices.
- Communication and folllow-up on all matters related to Compliance, validation and testing of fabric performance and specificiations and requirements on Sustainability.
- Customer visits, maintainining strong and collabortaive relationships
- Supervision and training of Sales Coordinators.
- Effective follow-up in converting aged inventory into sales.
- Writing of of sales monthly reports and customer activities for CEO
Account Executive
Designer Textiles International, Ltd.
Auckland, New Zealand
02.2017 - 12.2020
- High level brand customer and contractor interaction
- Supported the Asia Pacific Market Development Manager in the efficient management of allocated customer accounts
- Analysed monthly forecast and provided feedback and action points.
- Initiated and drove discussion and resolution of delivery and quality issues
- Completed material specification sheets.
- Initiated discussions and drafted prebuild proposals and safety stock requirements per season.
- Monitored color lab matching requests and addressed colour-related issues.
- Addressed customer questions about required fabric testings.
- Assisted in addressing product inquiries and prices, as needed.
- Cleared a huge amount of old inventory.
Garment Production Coordinator
Auckland, New Zealand
12.2010 - 02.2017
- Identified necessary ex-factory dates for the season.
- Ensured accuracy of transmitted price, item details, and delivery dates.
- Issued Purchase Orders promptly after customer confirmation.
- Set up critical paths according to delivery windows.
- Checked pre-production samples before submission to customer and coordinated approvals to factory in a prompt manner.
- Checked and approved ship samples prior to bulk shipment
- Performed bulk quality inspection before delivery of goods to customer
- Communicated with customers on delivery concerns.
- Direct coordination with factory regarding shipping documents, chasing of Bill of Lading to ensure prompt entries of documents and facilitation of customs clearance
- Monitored all shipment ETD and ETA dates with forwarder and clearing agent until goods are delivered to DTI warehouse and delivered to customer
- Ordered barcodes and coordination with factories on label ordering and new labels, swingtag developments
- Induction of new factories into the company's business procedures and requirements
- Identified quality issues and arranged, negotiated re-works on bulk orders and sent these to a contractor.
- Assisted Business Unit Manager during range presentation meetings with customer and attends sales review meetings
QC/Production Assistant
Michele Ann Limited
Auckland, New Zealand
07.2008 - 12.2010
- Worked closely with Design Team for the Last Look procedure.
- Verified sample garments against design specifications.
- Liaised with pattern maker to ensure sample meets customer requirements
- Verified alignment of fabric color and quality with design specifications.
- Chased factories to ensure production samples are delivered and checked with the critical times frames required as per delivery schedule
- Liaised with factories regarding quality issues and sourcing in order to resolve quality issues prior to bulk production and delivery
- Checked to ensure production samples measure to fit specifications and meet the accepted standards of workmanship
- Test bulk fabric orders to ensure quality standards are met
- Study garments and materials and advise care instructions and special swing tag specifications
Assistant Manager - Marketing
United Insurance company, Inc.; United Life Assurance Corporation
Manila, Philippines
01.2006 - 06.2008
- Corporate Business Development- determined prospects, handled all necessary communications with clients, coordination and requirements with Underwriting from proposals to contract stage
- Oversaw day to day management of servicing corporate accounts
- Oversaw the recruitment and training of agents for United Insurance Company, Inc
- (Non-life) and United Life Assurance Corporation (Life)
- Prepared contracts for ordinary agents, general agents and memorandum of agreements covering corporate business alliances
- Organized and supervised promotion and all marketing related activities of the company
- Monitored overall production and the performance of individual ordinary agents and corporate clients, reports and reported this to management.
- Directly handled all accreditation applications and approvals with banks and other financial institutions
- Represented the company in industry meetings and assemblies assigned by the President
- Conducted researches on insurance business related topics, assigned by the President
Assistant Merchandiser
JC Penney Purchasing Corporation
Makati, Philippines
04.1998 - 12.2002
- A consistent rating of 2 (scale of 1-5) for the past 2 years merited this two succeeding promotions
- Handling of all on-going apparel orders from contract and LC issuance to checking of shipment documents
- Conducts pre-production meeting with factories.
- Close monitoring of on-going orders to prevent delays and quality problems
- Monitoring of lab-test from piece goods stage to garment production
- Regular updates to buyers on production status of each order once fabric is cut
- Works with supplier on the Apparel Report, (ADAR) process and makes sure ADAR (Apparel Design Appraisal Report) sample is approved 2 weeks before bulk production
Sourcing Assistant/Senior Sourcing Assistant
JC Penney Purchasing Corporation
Makati, Philippines
02.1996 - 03.1998
- Issued contract and process Letter of Credit
- Prepared letter of authorization for payment
- Checked accuracy and completeness of export shipment documents
- Ordered barcode tickets and monitors on time delivery to factory
- Prepared samples and sample invoices for dispatch to JCPenney U.S
- Maintained an updated contract file
- Prepared correctly filled up trim boards for Q.A Team.
- Sent timely and correct shipment updates to Buying Unit
- Resolved conflicts on clearance of goods through U.S Customs
- Coordinates with shipping consolidators and shipping lines, airfreight forwarders on suppliers' shipment bookings and cut-offs
Assistant Documentation Officer
Asia Overseas, Incorporated
Makati, Philippines
01.1995 - 01.1996
- Checked accuracy and completeness of export shipment documents
- Prepared export documents for bank negotiations
- Monitored clearance of all export goods through U.S Customs
- Resolved problems on shipments regarding export documentation
- Trained suppliers with regards to U.S export documentation procedures and worked closely with them to ensure documents are accurate and submitted on time
Junior Marketing Representative
Kimexim International
Makati, Philippines
05.1994 - 12.1994
- Secured and developed sales in the knits division
- Worked closely with buyer and supplier in securing all approvals on fabric prints and features required by the buyer and monitored production in making sure these requirements are met
- Coordinated with supplier to ensure delivery of fabric on the agreed export date
- Secured necessary import documents from the time shipment leaves from the point of origin and works with buyer in facilitating release of shipment from Customs
- Negotiated price between buyer and seller
- Resolved conflicts between buyer and supplier
Education
Bachelor of Science - Business Management
University of the Philippines
01.1994
Bachelor of Science - Business, Management, Marketing, and Related Support Services
University of the Philippines
01.1994
Skills
- Communication
- Account Servicing and Management
- Customer Relationship
- Customer Retention
- Full-cycle sales process
- Process Management
- Sales Forecast Analysis
- Risk Mitigation
- Strategic Planning
Websites
Languages
- English, Professional Working
- Tagalog, Native or Bilingual
Affiliations
Oversaw a Christian Life Program for the Church community for 8 Saturdays.
Oversaw a weekend Marriage Enrichment Retreat for 7 couples.
Accomplishments
- JCPenney Purchasing Corporation -Quality Awareness Award
Languages
English
Professional
Certification
- Key Account Management - Earn Repeat Sales - EMA Employers and Manufacturers Association- Auckland 24/09/2019
- Tailored- Team Culture, Communication and Conflict -EMA Employers and Manufacturers Association- Auckland 19/09/2019
- The Ultimate Customer Service Representative -EMA Employers and Manufacturers Association- Auckland 18/09/2017 to 07/02/2018
- National Certificate in Business Administration -Manukau Institute of Technology Advanced Excel -March 2016
References
References available upon request.
Timeline
International Account Manager
DESIGNER TEXTILES INTERNATIONAL LIMITED
01.2021 - Current
Account Executive
Designer Textiles International, Ltd.
02.2017 - 12.2020
Garment Production Coordinator
12.2010 - 02.2017
QC/Production Assistant
Michele Ann Limited
07.2008 - 12.2010
Assistant Manager - Marketing
United Insurance company, Inc.; United Life Assurance Corporation
01.2006 - 06.2008
Assistant Merchandiser
JC Penney Purchasing Corporation
04.1998 - 12.2002
Sourcing Assistant/Senior Sourcing Assistant
JC Penney Purchasing Corporation
02.1996 - 03.1998
Assistant Documentation Officer
Asia Overseas, Incorporated
01.1995 - 01.1996
Junior Marketing Representative
Kimexim International
05.1994 - 12.1994
- Key Account Management - Earn Repeat Sales - EMA Employers and Manufacturers Association- Auckland 24/09/2019
- Tailored- Team Culture, Communication and Conflict -EMA Employers and Manufacturers Association- Auckland 19/09/2019
- The Ultimate Customer Service Representative -EMA Employers and Manufacturers Association- Auckland 18/09/2017 to 07/02/2018
- National Certificate in Business Administration -Manukau Institute of Technology Advanced Excel -March 2016
Bachelor of Science - Business Management
University of the Philippines
Bachelor of Science - Business, Management, Marketing, and Related Support Services
University of the Philippines
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