Maria Jenine Bautista
Silverdale,AUK
Summary
Knowledgeable and dedicated customer service professional with extensive experience in healthcare insurance, retail and law industry. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
8
8
years of professional experience
Work History
Client Floor Host
Canon Business Services ANZ (Simpson Grierson)
08.2022 - Current
- Ensuring all daily operational tasks were executed and completed within agreed service level agreements.
- Assisting with document creation for internal and external clients
- Greeting and directing incoming visitors in a professional and friendly manner
- Answering phone calls promptly, professionally, and attentively
- Printing and photocopying, and scanning documents
- General administrative duties including data entry
- Management of office consumables
- Sorting daily mails and arranging couriers
- Managing an immaculate service centre area and ensure site is compliant with Canon
- Business Services and Simpson Grierson's Health and Safety Standard
Customer Service Representative
Brother International Philippines Corporation
09.2017 - 06.2022
- Attending customers Sales and Technical concerns through different channels: Call (GENESYS & Avaya), Email (Microsoft Outlook), Chats (Instagram, Facebook, TikTok & Viber)
- Provided prompt customer support with a professional, friendly, and patient attitude
- Proactively memorized over 50 Brother products and services
- Actively listened, diagnosed, and resolved technical issues guiding users through step-by-step solutions.
- Politely addressed any customers’ complaints, escalating to management when necessary.
- Assisted customers regarding stock availability and where to buy queries.
- Front facing customer handling by receiving, troubleshooting, and releasing of repaired machines in the service centre
- Member of the Chatbot team in creating the knowledge database for the company chatbot support
Customer Care-Voice Sr. Representative
NTT Data Services Philippines Inc.
06.2015 - 09.2017
- Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
- Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
- Analyzing medical insurance claims for quality assurance
- Resolving moderately routine questions following pre-established guidelines
- Performing routine research on customer inquiries.
- Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
Education
Bachelor of Science - Computer Science
Bulacan State University
Malolos City, Philippines04.2015
Skills
- Customer Service
- Conflict Resolution
- Service and Support
- Strong Work Ethic
- Great Attention to Detail
- Troubleshooting
- Product Knowledge
- CRM Software
- Microsoft Outlook
- Technical Support
Timeline
Client Floor Host
Canon Business Services ANZ (Simpson Grierson)
08.2022 - Current
Customer Service Representative
Brother International Philippines Corporation
09.2017 - 06.2022
Customer Care-Voice Sr. Representative
NTT Data Services Philippines Inc.
06.2015 - 09.2017
Bachelor of Science - Computer Science
Bulacan State University
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