Summary
Overview
Work History
Education
Skills
Timeline
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MARIAM ALHALWANI

Auckland

Summary

I have experience in HR admin, office admin, call centre, customer service and sales.

I Focus on details to ensure high quality outputs meet the relevant business requirements Enjoy working as part of a team, within a fast paced and busy environment and at the same time can work independently. Can work under pressure, organized, time-management, multi-tasking, problem solving and decision-making. Manage team Quick learner.

Experience in database management, MedTech, Nice, Boss,Systamatic, Genesys Workspace, Einstien and proficient in Microsoft Office and Excell.

Overview

5
5
years of professional experience

Work History

ANZ Bank
06.2022 - 07.2022
  • Managing inbound and outbound calls with existing customers
  • Informing customers of their bank balance, transferring customer funds to an existing account, and closing old account
  • Navigating through database and different system to ensure customer information is updated accurately and effectively
  • Handel a range of customers from all walks of life

Customer Service

Solar Gard
05.2022 - 06.2022
  • Data entry
  • Answering phone calls and reply to emails
  • Entering customer orders to the system
  • Invoicing orders and processing customer payments
  • Assist with warehouse
  • Responded to customer requests for products, services, and company information
  • Investigated and resolved customer inquiries and complaints quickly
  • Managed timely and effective replacement of damaged or missing products

Senior Administrator

01.2022 - 02.2022
  • Created spreadsheets using, Excel for daily, weekly, and monthly reporting
  • Managing Pegasus Health Complaints Management Service and providing administration support to the Audit Committee for Pegasus Health
  • Send letters to doctors, nurse, and patients
  • Prepare all the documents for the monthly meeting for audit committee
  • Send the invitation and reminder for the audit committee
  • Update the information's and details on excel sheet and Resources
  • Answer phone calls and replay to emails
  • Help with acc, send the medical notes to acc using MedTech-32, or follow up with the doctors for medical certificate or time off
  • Managed quality and accuracy of documents, and coordinated movements between different personnel and departments
  • Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.

Call Center Representative

2degrees
07.2021 - 12.2021
  • Answer phone calls up to 60 calls/day
  • Help customer in their current Broadband or sing them up for new one
  • Solve customer problem relating to WIFI, slow speed or invoices
  • Add discount to the customers such as super gold
  • Replay to emails
  • Help customers with new enquires and what is the best option for them
  • Resolved concerns with products or services to help with retention and drive sales
  • Answered average of 50 calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing product information.

Real estate agent

Harcourts Gold
01.2021 - 07.2021
  • Door knocking
  • Do an appraisal for property
  • Open homes –then follow with a call and keep in touch
  • Negotiate the price and help purchase filling the agreement for sale and purchase or help purchase to get ready for auction
  • Keep in touch till settlement day

Salesperson

Swarovski
08.2019 - 01.2021
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate pieces
  • Managed customer from initial contact to closing with attention to detail to build loyalty.
  • Logged reports, expenses, receipts, and sales in company database.
  • Trained and mentored new sales representatives.

Christchurch

HR Administrator
01.2017 - 06.2019
  • Providing administration and document management support, loading adverts, and putting together candidate profiles
  • Sourcing candidates from a variety of job boards & social media channels
  • Manage daily applications, CVs, phone screening candidates, and scheduling interviews
  • Completing verbal reference checks
  • Manage pre-employment drug test for candidates and MOJ
  • Provide induction packs for new employees, and H&S training
  • Support managers to provide feedback to candidates
  • Update rosters, process leaves and manage candidates
  • Build and maintain relationships with existing and new (clients – candidates)
  • Pegasus health 24 Hour surgery |, Welcome customers
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Managed customer from initial contact to closing with attention to detail to build loyalty
  • Expanded brand and marketing strategies by planning strategic events
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction
  • Prepare sales report
  • Train the new team member or the current team members about the products, new technique or how to deal with difficult customers
  • Displayed merchandise by arranging in appealing ways to boost sales
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Education

Kalandra Certificate in Healthcare -

Open Polytechnic of New Zealand
2021

Bachelor of Science - Chemistry

University of Canterbury
2020

Diploma - Makeup

Kristen School
2020

Skills

- Focus on details

-Multi tasking

-Time management

-Problem solver

-Organized

-Decision maker

Timeline

ANZ Bank
06.2022 - 07.2022

Customer Service

Solar Gard
05.2022 - 06.2022

Senior Administrator

01.2022 - 02.2022

Call Center Representative

2degrees
07.2021 - 12.2021

Real estate agent

Harcourts Gold
01.2021 - 07.2021

Salesperson

Swarovski
08.2019 - 01.2021

Christchurch

HR Administrator
01.2017 - 06.2019

Kalandra Certificate in Healthcare -

Open Polytechnic of New Zealand

Bachelor of Science - Chemistry

University of Canterbury

Diploma - Makeup

Kristen School

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MARIAM ALHALWANI