Mariam Zafar
Auckland,New Zealand
Summary
Dedicated customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Woolworth
Ponsonby, Auckland
02.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable, and friendly service.
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
- Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.
- Developed strong customer relationships to encourage repeat business.
- Taking inbound and outbound calls, chats, and emails to facilitate customer service.
- Greeted customers, and responded to informational requests.
- Excellent cash handling, processed EFTPOS, credit card, EBT, and gift certificate payments in electronic computer systems.
Administrative Assistant
Patel Enterprises
Avondale, Auckland
01.2020 - 01.2022
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted with all aspects of the accounts process, including statements and reconciliations.
- Responded to all vendor finance inquiries.
- General administration and other accounts assistance.
- Taking inbound and outbound calls, an average of 60-70 calls per day, sending invoices, and responding to emails addressing customer inquiries, solving problems, and providing product information.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Credit Control and Collections
OCS Limited
01.2019 - 01.2020
- Overall debt management duties.
- Managed high-volume of inbound and outbound customer calls.
- Reviewed files, records and other obtained documents to respond to customer request.
- Contacted customers and explained debt management to encourage timely debt payments.
- Processed payments and refunds quickly to maximize efficiency and meet deadlines.
Education
Graduate Diploma - Professional Accountancy
UNITEC
Auckland12.2019
BBA - Accountancy
University of Karachi
Karachi12.2005
Skills
- Proficient in running reports
- Reconciliation
- Problem solver
- Empathetic
- Active listener
- Teamwork
- Intermediate to advanced levels in Excel
- Microsoft Dynamics
- QuickBooks
- Excellent interpersonal skills
- Good telephone etiquette
- Customer-centric
Affiliations
- Safety hero of the month, December 2024, at Woolsworth Ponsonby
Timeline
Customer Service Representative
Woolworth
02.2022 - Current
Administrative Assistant
Patel Enterprises
01.2020 - 01.2022
Credit Control and Collections
OCS Limited
01.2019 - 01.2020
Graduate Diploma - Professional Accountancy
UNITEC
BBA - Accountancy
University of Karachi
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