Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

MARIAN JOIE V. BASCO

WAINUIOMATA LOWER HUTT, WELLINGTON

Summary

To pursue a career that will also expose me to different people for my career growth and developed my organizational skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

AMAZON
02.2023 - 05.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Restaurant Shift Manager

Max's Restaurants
06.2021 - 12.2022
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
  • Cross-trained crew members on different duties to increase coverage.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Air Hostess

Qatar Airways
11.2018 - 08.2020
  • Ensured safety and comfort of customers onboard aircraft.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Supported passengers with special needs and provided assistance to wheelchair passengers.

Airline Customer Service Agent

Qatar Airways
06.2012 - 11.2018
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.

Passenger Service Representative

Dnata
06.2010 - 02.2012
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Escorted handicapped passengers from terminal to aircraft.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.

Quality Control Inspector

International Precision Assemblies, Inc. Plant 3
07.2007 - 04.2008
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Performed visual inspections and non-destructive tests where appropriate.

Education

Electronics Communication Engineering Technology

Technological University of the Philippines
2007

Skills

  • Communications Strategies
  • Online Chat
  • Problem Resolution
  • Food and Beverage Service
  • Safety Regulation Compliance
  • Company Guidelines
  • Anticipating Problems
  • Teamwork and Collaboration
  • Retail Metrics and Goals
  • Sales Expertise
  • Exceeding Customer Expectations
  • Engaging with Diverse Customers
  • Leadership

Certification

ALTEA CUSTOMER MANAGEMENT (CHECK-IN) AUTOMATIC DOCUMENT CHECK AND DOCUMENT AND VISA CHECK G.R.E.A.T SERVICE DELIVERY-HUB HIA-GENERAL SECURITY AWARENESS TRAINING DANGEROUS GOODS CATEGORY 9 (INITIAL) EVINTA BACK UP(DCS) CHECK-IN DISRUPTION HANDLING TOOL PASSPORT AND VISA CHECKS AIRSIDE SAFETY AWARENESS HUB CUSTOMER HANDLING HANDLING CUSTOMERS WITH DISABILITY (2019) HANDLING PASSENGERS WITH REDUCED MOBILITY ETIHAD SABRE BASIC CHECK IN SERVICE EXCELLENT WORKSHOP CERTIFICATES: CAREGIVING (ELDERLY) NC II BARANGAY HEALTH SERVICES NC II

Additional Information

Trainings and Certificates :


CAREGIVING

HEALTH SERVICES

Languages

English
Professional Working

Timeline

Customer Service Specialist

AMAZON
02.2023 - 05.2023

Restaurant Shift Manager

Max's Restaurants
06.2021 - 12.2022

Air Hostess

Qatar Airways
11.2018 - 08.2020

Airline Customer Service Agent

Qatar Airways
06.2012 - 11.2018

Passenger Service Representative

Dnata
06.2010 - 02.2012

Quality Control Inspector

International Precision Assemblies, Inc. Plant 3
07.2007 - 04.2008

Electronics Communication Engineering Technology

Technological University of the Philippines

Similar Profiles

CREATE PROFILE
MARIAN JOIE V. BASCO