MARIA VERONICA GALLEGOS
Ranui,AUK
Summary
Passionate Healthcare Assistant with proven skills in administrative management, operational support, and records maintenance. Dedicated to aiding medical professionals in delivering excellent patient care. Strong industry insight and adept at building positive relationships with patients and clients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
35
35
years of professional experience
Work History
Healthcare Assistant
Extrastaff Limited, Inc
05.2023 - Current
- Maintain a clean and safe environment for patients, adhering to infection control protocols
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Assisted in implementation of new healthcare protocols, leading to improved patient care processes.
- Administered medication under supervision, ensuring adherence to healthcare plans and contributing to patient recovery.
- Support patients with mobility and physical therapy exercises
- Document patient progress and care provided in health records.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
Part time Caregiver – Hemodialysis Patient
Private Care
01.2016 - 12.2021
- Assisted in administering hemodialysis treatments under the supervision of nephrologists and dialysis nurses, ensuring adherence to safety and infection control protocols
- Monitored and recorded patient vitals, dialysis machine settings, and fluid balances accurately, adjusting treatment parameters as needed based on real-time observations
- Provided compassionate support to patients undergoing dialysis, including managing their comfort and addressing any concerns or complications during sessions
- Managed and replenished dialysis supplies and equipment, ensuring proper storage, functionality, and compliance with medical standards
- Coordinated care and communicated effectively with patients, families, and the healthcare team to facilitate optimal treatment and address any issues promptly.
Support Ambassor
TDCX, Inc. Account (Airbnb, Facebook, and Stripe,
07.2021 - 07.2023
- Customer service communication to host and guest
- Resolve all issues of the client Service Level Agreement.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Improved team efficiency by contributing to the development of training materials and resources for new volunteers.
- Assisted in developing policies and procedures to ensure consistent delivery of high-quality telephone crisis support services.
Preschool Teacher
Children Little University
07.2010 - 06.2019
- Contribute to programme planning that is responsive to emerging interest/learning dispositions and implemented and managed effectively to ensure outcomes for children are identified and evaluated and fully documented
- Ensure the environment is presented appropriately and responsive to child individual learning, including their physical and emotional needs
- Contribute to formal methods of communication, including parent newsletter, child's progress report, evaluate children's learning outcomes and provide appropriate documentation to parent and teachers
- Provide lesson plan incorporate the learning in the playing activities.
Sales and Customer Service Representative II
CONVERGYS CORPORATION SERVICES OF THE PHILIPPINES INC.
11.2007 - 04.2010
- Provide first line customer service through phone credit card account
- Maintain the Service Level agreement required by the client
- Acts as the face of a company working primarily in a customer service role to assist clients with promoting their marketing campaigns
- Highly motivated, upbeat individuals work well both with team and interacts with clients
- Client communication customer satisfaction.
Assistant Point on Contact – Team Saipan
IBM DAKSH BUSINESS PROCESS SERVICES PHILS INC.
11.2005 - 07.2007
- Assigned in telecommunication of clients (Sprint campaign), to be able to assist client inquiries regarding billing, updating features of the phones capabilities, activation of new phone, and adding features such as international roaming, picture capabilities and other respective phone applications
- Customer Care Specialist - Work as Customer Service Agent for US Telecommunication Account the phone.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Sr. Outbound Agent – Australian Company - Red Map Campaign
TREC GLOBAL INC.
04.2005 - 09.2005
- Provides first line consumer service support through phone, e-mail a letter.
- Improved sales conversion rates by tailoring product presentations to customer needs and preferences.
- Achieved success in cold calling campaigns by researching prospects thoroughly before initiating contact.
- Provided expert guidance on product selection based on thorough understanding of customer needs.
Sr. Customer Service Representative
TELEPREFORMANCE PHILS, INC. (In-bound with up selling)
04.2004 - 12.2004
- Assigned in telecommunication of clients (Sprint campaign), to be able to assist client inquiries regarding billing, updating features of the phone's capabilities, activation of new phone, and adding features such as international roaming, picture capabilities and other respective, phone applications.
Team Leader (Outbound)
EASYCALL COMMUNICATION PHILS, INC.
06.2001 - 01.2004
UNIONBANK OF THE PHILIPPINES
12.1991 - 12.2000
Marketing Assistant
ASIANETWORK TECHNOLOGY, INC
04.1991 - 08.1991
Finance Officer
VANTAGE POINT COMMUNICATION, INC.
10.1990 - 04.1991
Marketing Assistant
Philippine Health Care Providers Inc. (MAXICARE)
03.1990 - 10.1990
New Accounts Clerk
Rizal Commercial Banking Corporation, Inc.
09.1989 - 02.1990
Education
Master of Arts - Early Childhood Education Psychology
Miriam College - Graduate School
Quezon City Philippines01.2005
BBA - Accountancy
Polytechnic University of The Phil. Sta. Mesa, Manila
Sta Mesa Manila, Philippines03.1989
SECONDARY COURSE -
Immaculate Heart of Mary College, Aurora Blvd., Quezon City
01.1985
PRIMARY COURSE -
Immaculate Heart of Mary College, Aurora Blvd., Quezon City
01.1981
Skills
- Patient Care and Support
- Basic First Aid
- Vital Signs Monitoring
- Medical Record Keeping
- Mobility Assistance
- Infection Control
- Effective Communication
- Team Collaboration
- Time Management
- Patient Care
- Patient-focused care
- Supporting personal needs
- Care Monitoring
- Recording vital signs
- Emotional Support
- Medication Administration
References
- Ms Francis F. Cutillon, francisc@entradatravelgroup.com, 0210513483
- Nathalie Rose Segarra, segarranathalierose@gmail.com, +642108819546
Timeline
Healthcare Assistant
Extrastaff Limited, Inc
05.2023 - Current
Support Ambassor
TDCX, Inc. Account (Airbnb, Facebook, and Stripe,
07.2021 - 07.2023
Part time Caregiver – Hemodialysis Patient
Private Care
01.2016 - 12.2021
Preschool Teacher
Children Little University
07.2010 - 06.2019
Sales and Customer Service Representative II
CONVERGYS CORPORATION SERVICES OF THE PHILIPPINES INC.
11.2007 - 04.2010
Assistant Point on Contact – Team Saipan
IBM DAKSH BUSINESS PROCESS SERVICES PHILS INC.
11.2005 - 07.2007
Sr. Outbound Agent – Australian Company - Red Map Campaign
TREC GLOBAL INC.
04.2005 - 09.2005
Sr. Customer Service Representative
TELEPREFORMANCE PHILS, INC. (In-bound with up selling)
04.2004 - 12.2004
Team Leader (Outbound)
EASYCALL COMMUNICATION PHILS, INC.
06.2001 - 01.2004
UNIONBANK OF THE PHILIPPINES
12.1991 - 12.2000
Marketing Assistant
ASIANETWORK TECHNOLOGY, INC
04.1991 - 08.1991
Finance Officer
VANTAGE POINT COMMUNICATION, INC.
10.1990 - 04.1991
Marketing Assistant
Philippine Health Care Providers Inc. (MAXICARE)
03.1990 - 10.1990
New Accounts Clerk
Rizal Commercial Banking Corporation, Inc.
09.1989 - 02.1990
Master of Arts - Early Childhood Education Psychology
Miriam College - Graduate School
BBA - Accountancy
Polytechnic University of The Phil. Sta. Mesa, Manila
SECONDARY COURSE -
Immaculate Heart of Mary College, Aurora Blvd., Quezon City
PRIMARY COURSE -
Immaculate Heart of Mary College, Aurora Blvd., Quezon City
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