Maria Victoria Burgos
Auckland,New Zealand
Summary
I am a dedicated and hardworking individual from Argentina. Coming from a country with economic challenges, I have been working since my University days. This journey has made me gain a strong work ethic, resilience, and determination to pursue my goals. My experiences have shaped me into a responsible and diligent worker, committed to achieving excellence in every task I undertake. I am a quick learner and I can easily adapt to different environments, bringing a youthful enthusiasm and physical fitness to any role I take on. Additionally, I possess an advanced level of English, which empowers me to communicate effectively and contribute actively to diverse work environments. I am excited to bring my diverse background and skills to new opportunities in New Zealand, as I continue to learn, grow, and contribute to this country.
Overview
2
2
years of professional experience
Work History
Room Attendant
Lylo Auckland
Auckland, New Zealand
05.2023 - Current
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Replenished amenities in guest rooms such as soap, shampoo and towels.
- Checked for damage to walls or furniture and reported any issues to the supervisor.
- Ensured that all appliances were in proper working order by testing them regularly.
- Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
- Folded laundry items such as sheets and towels according to established standards.
- Reported lost-and-found items promptly to the supervisor or manager on duty.
- Swept hallways, lobbies, stairwells, elevators, restaurants, lounges and other public areas as needed.
- Followed safety procedures while handling cleaning products and operating equipment like vacuum cleaners.
- Responded quickly to guest requests for additional items or services within scope of service offered by the hotel.
- Delivered items requested by guests such as extra pillows or blankets in a timely manner.
- Stocked storage with fresh supplies of sheets, towels and other linens as required.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Communicated with maintenance team on damages to repair.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Assisted other departments with special projects when asked by the supervisor or manager.
- Demonstrated excellent customer service skills when interacting with guests throughout their stay.
- Attended regular training sessions conducted by supervisors on topics related to hospitality industry standards.
- Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
- Vacuumed, dusted and polished furniture in common areas, hallways, stairs, waiting areas and elevators.
Gold Class Sales Attendant
EVT Queen Street Cinema
Auckland, New Zealand
06.2023 - 09.2023
- Greeted customers and provided product information.
- Processed payments through cash registers, credit cards, and debit cards.
- Stocked shelves with merchandise to ensure adequate supply of products.
- Maintained cleanliness of sales floor and display cases.
- Resolved customer complaints in a timely manner.
- Provided friendly customer service at all times.
- Performed daily opening and closing duties such as restocking shelves, cleaning counters.
Cleaner
Nova Salud SRL
San Luis, Capital
06.2022 - 11.2022
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Emptied wastebaskets and replaced liners.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Washed windows both inside and outside of the facility.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
Education
Lawyer - Law Degree
University of Mendoza
Mendoza, Argentina10-2022
High School Diploma -
Maria Auxiliadora School
San Luis, Argentina12-2014
Skills
- Exceptional time management
- Teamwork
- Customer service-focused
- Excellent oral and written communication
- Health and safety compliance
- Hardworking
- Focused and detail-oriented
- Complex Problem-Solving
- Physically strong
References
- Lylo Operations Limited - Housekeeping Manager : Zuleika Ocampo - Contact: lei_ocampo@lylo.com
- EVT Cinema Queen Street - Cinema Manager: Andrea Moffat - Contact: andrea_moffatt@evt.com
- Nova Salud SRL - General Manager: Laureano Gomez - Contact: laureanogomez98@gmail.com
Timeline
Gold Class Sales Attendant
EVT Queen Street Cinema
06.2023 - 09.2023
Room Attendant
Lylo Auckland
05.2023 - Current
Cleaner
Nova Salud SRL
06.2022 - 11.2022
Lawyer - Law Degree
University of Mendoza
High School Diploma -
Maria Auxiliadora School
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