Summary
Overview
Work History
Skills
Accomplishments
Languages
Certification
References
Timeline
Generic

Maria Victoria D’Amelio (Vicky)

Auckland,New Zealand

Summary

Dynamic and motivated bilingual leader with extensive experience in driving customer success through exceptional service delivery and product support for global organizations. Proven track record in managing and optimizing customer relationships, ensuring project success from concept to completion, and aligning product strategies with customer needs. Skilled in building and leading cross-functional teams, fostering strong communication with clients, and resolving challenges to enhance customer satisfaction. Adaptable and customer-focused professional with a passion for delivering value and improving client outcomes. Agile and Scrum practitioner, with a focus on delivering continuous improvement and customer success.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Group Vice President, Global Product Delivery

Rimini Street New Zealand, Ltd.
04.2021 - Current
  • Lead a global team responsible for customer success by ensuring timely Payroll and Finance legislative updates across SAP, Oracle EBS, JDE, and PeopleSoft for 1,000+ customers
  • Spearheaded transition to agile/scrum, enhancing the team’s efficiency in delivering quality results with minimized cycle times and escalations
  • Collaborated with sales and pre-sales teams to train and equip them with service offerings to better serve clients
  • Actively engaged in prospect and client calls to manage expectations and enhance customer satisfaction
  • Managed global escalations, ensuring swift resolutions that led to increased client retention and improved customer relationships
  • Established offshore teams to enhance service delivery efficiency, ensuring client success through cost-effective solutions.

Vice President, Global Product Delivery - EMEA

Rimini Street UK, Ltd.
08.2009 - 03.2021
  • Managed a client portfolio of 800+ across the EMEA region, ensuring top-tier delivery of tax, legal, and regulatory products and services for SAP, Oracle E-Business, PeopleSoft, and JDE customers
  • Led strategic meetings with key stakeholders to define and enhance global delivery standards, driving operational improvements and elevating customer satisfaction levels
  • Championed the adoption of Agile/Scrum frameworks to streamline delivery processes, reducing time to market by 40%, improving customer service, and boosting client satisfaction
  • Developed and empowered cross-functional teams to meet customer demands with a focus on increasing the speed and quality of service delivery
  • Built strong relationships with clients and successfully collaborated with sales teams to meet with C-level executives, ensuring alignment of service delivery with customer goals
  • Leveraged offshore models to improve the efficiency and cost-effectiveness of customer support, improving service levels and client retention.

Various Managerial, Product Engineering, Development, and Support Roles

SAP, Oracle, PeopleSoft
01.1997 - 08.2009
  • Held diverse leadership roles across multiple regions, including the UK, Netherlands, France, US, and Argentina, focused on customer support, product delivery, and service optimization
  • Delivered high-impact solutions for global customers in HCM, Payroll, Financials, and Education Services.

Skills

  • Customer Success & Client Engagement
  • Strategic Planning & Stakeholder Management
  • Service Offerings & Product Support
  • Global ERP Implementation
  • Agile Scrum Product Development
  • Risk & Escalation Management
  • Systems Development Life Cycle (SDLC)
  • Cross-functional Team Leadership

Accomplishments

  • Stevie Development/Management Executive of the Year Award 2018

Languages

Bilingual: Spanish/English

Certification

  • Scrum Master Certification

References

References available upon request.

Timeline

Group Vice President, Global Product Delivery

Rimini Street New Zealand, Ltd.
04.2021 - Current

Vice President, Global Product Delivery - EMEA

Rimini Street UK, Ltd.
08.2009 - 03.2021

Various Managerial, Product Engineering, Development, and Support Roles

SAP, Oracle, PeopleSoft
01.1997 - 08.2009

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Maria Victoria D’Amelio (Vicky)