Marica Ducivaki
Botany Downs,Ackland
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
7
7
years of professional experience
Work History
Escalation Agent
Visionstream
02.2019 - 07.2021
- Supported the team lead in developing training materials for new agents.
- Received escalation emails from Chorus. We would investigate to see if it was our technician who caused the damage or didn't show up for the appointment.
- Our job is to follow up with the technician or the field managers for the damages or no show.
- Our job is to give time and dates back to the chorus on when the damages would be fixed and keep following up with the tech.
Dispatcher
Downers
Wiri
06.2016 - 03.2018
- Dispatch works to technicians.
- Call technician and make sure they are at customer's on time.
- Follow up with the technician or the Field Managers if any customer complained.
- Make sure technicians are signing off work on time and with the right notes.
- Updated records of driver locations, delays, and cancellations.
- At the end of every shift I would email Managers and field Managers about the work load
Contact Center Representative
Visionstream
04.2015 - 05.2016
- Attended regular training sessions on relevant topics to stay updated with industry trends.
- Provided product information to customers.
- Resolved customer complaints in a professional manner.
- Followed up with customers after each interaction to ensure satisfaction.
Pick and Pack
Warehouse Distribution Centre
Wiri
11.2014 - 01.2015
- Get a paper with customers' online orders. I would then go and look for the customer's item in aisles, and make sure I pick out the right size and color that the customer has ordered. I would go back to the counter, scan the barcode and the item, pack it, and stick the courier sticker on it.
Education
ECE
AGI
Manukau, NZSkills
- Customer Service
- Time Management
- Data Entry
- Inbound and Outbound Calling
- Multitasking
References
References available upon request.
Timeline
Escalation Agent
Visionstream
02.2019 - 07.2021
Dispatcher
Downers
06.2016 - 03.2018
Contact Center Representative
Visionstream
04.2015 - 05.2016
Pick and Pack
Warehouse Distribution Centre
11.2014 - 01.2015
ECE
AGI
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