Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marie Gibson

Red Beach,AUK

Summary

As a hardworking diligent individual, possessing a wide range of skills, suitable for a wide range of roles in the hospitality/retail industry. Customer-oriented General Manager with 6 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

General Manager

The Beer Spot
2023 - Current
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Developed and implemented strategies to increase sales and profitability.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Duty Manager

Snowplanet
2023 - 2023
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
  • Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
  • Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
  • Ensured compliance with all company policies, local regulations, and industry standards related to operations..
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Developed and implemented new procedures and policies to improve operational productivity.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Conducted regular performance appraisals of staff to determine compliance of goals and objectives.
  • Developed and implemented useful strategies to increase sales and customer satisfaction.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Developed detailed plans based on broad guidance and direction.

Bar Manager

TGI Fridays
07.2018 - 11.2022
  • Boosted customer satisfaction by implementing innovative bar management strategies.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Collaborated with kitchen team for seamless integration of food and beverage offerings.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
  • Coordinated themed nights attracting different demographics expanding overall clientele.
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Consulted with managers to organize special events and promotions.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Followed strict recipes and drink measurements to minimize product used.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Maximized quality assurance by completing frequent line checks.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Oversaw food preparation and monitored safety protocols.

QUALITY SERVICE SUPERVISOR

TGI Fridays
04.2018 - 07.2018
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Identified issues, analyzed information and provided solutions to problems.
  • Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
  • Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
  • Collaborated with cross-functional teams to develop and implement strategies for continuous service improvement.

Education

HND - Business Management

James Watt College
Scotland
06.2009

HNC Fashion Hair and Makeup -

James Watt College
Scotland
01.2007

Level 2 Hairdressing -

Helena Stirling
Scotland
01.2001

Skills

  • Workplace first aid
  • Duty managers certificate
  • Age verification
  • Conflict management
  • Disability Awareness
  • Diverse chemical competence training
  • Drink spiking
  • Emergency first aid awareness
  • Equality and diversity
  • Fire safety awareness
  • Food safety level 2
  • GDPR for Hospitality
  • Health and safety in the food environment
  • Manual handling
  • Right to work in the UK
  • Slips trips and falls
  • Mental health support champion
  • Personal resilience
  • British sign language for hospitality
  • Acceptance of IT security policies
  • Alcohol licensing
  • Data and cyber security awareness
  • Data and cyber security
  • Allergen and intolerance management
  • COSHH training
  • Run tell and hide
  • TGI Fridays ready to serve managers
  • Business Administration
  • Advertising and Marketing
  • Supply Chain Management
  • Operations Oversight
  • Customer Relationship Management
  • Branding
  • Workflow Planning
  • Staff Supervision
  • Expense Control
  • Loss Prevention
  • Customer Retention
  • Schedule Management
  • Quality Management
  • Performance Improvement
  • Troubleshooting Expertise
  • Recruitment
  • Economic Analysis
  • Client Relations
  • Process Improvements
  • New Business Development
  • Relationship Building
  • Staff Training
  • Labor Cost Controls
  • Staff Management
  • Networking Abilities
  • Risk Mitigation
  • Customer Relations
  • Exceptional Interpersonal Communication
  • Staffing
  • Staff Motivation
  • Time Management
  • Team Player
  • Consistently Meet Goals
  • Total Quality Management
  • Proficient in Microsoft office
  • Cost Reductions
  • Performance Improvements
  • Budget Development
  • Verbal and Written Communication
  • Budget Analysis
  • Employee Development
  • Performance Analysis
  • Training and Coaching
  • Facility Management
  • Sound Judgment
  • Performance Evaluations
  • Interpersonal Skills
  • Administrative Skills
  • Deadline-Oriented
  • Team Leadership
  • Training and Development
  • Purchasing and Planning
  • Motivation
  • Problem Resolution
  • Risk Management
  • Team Training and Development
  • Staff Development
  • Sales Team Development
  • Team Oversight
  • Purchasing
  • Sales Analysis
  • Inventory Control
  • Budget Coordination
  • Client Account Management
  • Budget Allocation
  • Leadership and Team Building
  • Market Analysis
  • Budget Administration
  • Staff Training/Development
  • Employee Scheduling
  • Efficient Multi-Tasker
  • Cost Analysis and Savings

Certification

Managers Certificate

First aid

Timeline

Bar Manager

TGI Fridays
07.2018 - 11.2022

QUALITY SERVICE SUPERVISOR

TGI Fridays
04.2018 - 07.2018

General Manager

The Beer Spot
2023 - Current

Duty Manager

Snowplanet
2023 - 2023

HND - Business Management

James Watt College

HNC Fashion Hair and Makeup -

James Watt College

Level 2 Hairdressing -

Helena Stirling

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Marie Gibson