Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Marie Hof

Paraparaumu,WGN

Summary

Detail oriented and experienced in the office management and customer service field, with a consistently high standard for client interactions. Keen to utilize fluency in both English and German, in order to gain work experience applicable within New Zealand, as well as internationally.

Overview

4
4
years of professional experience

Work History

Office Management

Print Mighty
09.2023 - Current
  • Promoted a positive work environment by providing exceptional support in all aspects of office management, including scheduling, organisation, and resource allocation.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Comfortable using all manor of office management programs, adaptable to learning new computer programs quickly and efficiently.
  • Outstanding multitasking abilities, experienced in handling over 30 complex customer inquiries per day.
  • Enhanced office efficiency by organising files, maintaining clean workspace and tracking supplies inventory.
  • Facilitated collaboration within team by organising regular meetings and tracking project progress.

Customer Service Manager

Print Mighty
02.2020 - Current
  • Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Elevated th standard for customer interactions, fostering a positive work environment focused in efficiency and accuracy in every situation.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.

Education

High School Diploma -

Kapiti College
Raumati Beach, NZ
12.2019

Skills

  • Office management experience
  • Specialised in Customer Service and Client communications
  • Fluent German Proficiency in Spoken and Written Language
  • Comfortable using Microsoft programs including Excel
  • Keen Problem-solver with Creative Solutions
  • Multitasking and Task Prioritization Abilities
  • Fast learner with great Information Retention
  • Accounts Management, Proficient in Xero

Languages

English
Native or Bilingual
German
Full Professional

References

James Turner

Senior Printer - Print Mighty LTD

Phone: 027 4350 456

Email: Jrt.7@msn.com


Timeline

Office Management

Print Mighty
09.2023 - Current

Customer Service Manager

Print Mighty
02.2020 - Current

High School Diploma -

Kapiti College

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