Marie Jackson
Whakapara,Whangarei
Summary
I am a compassionate and empathetic person. I have some experience in home care. Proficient in most areas of home care. Household chores, preparation of meals, organizing schedules just to name a few. Providing emotional support for interminably ill patient, so I have a clear understanding of not only the physical needs of a patient but also the mental and emotional needs which I feel is invaluable for a support worker. However I'm willing to learn, grow and excel in being a support worker.
Overview
19
19
years of professional experience
Work History
Customer Service Representative/Administration Officer
Ami Insurance
Manukau, Auckland
03.2011 - 07.2013
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Home Care Assistant
Home Care (My Sister)
Avondale, Auckland
03.2009 - 08.2009
- Maintained clean, safe and well-organized patient environment.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Consulted with [Hospice) to assess cases and enhance care.
Customer Service Representative
Datacom
, Auckland City
03.2005 - 03.2006
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Ami Insurance
Manukau, Auckland
01.2001 - 11.2001
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Sole Charge Sales Officer
Beds R Us
Papatoetoe, Auckland
02.2000 - 01.2001
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Sales Assistant
The Baby Factory
Manukau, Auckland
02.1997 - 02.1999
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Opened new merchandise and stocked sales floor racks and shelves.
- Boosted team profits with efficient time and resource management focused on meeting and exceeding sales targets.
Home Care Aide
Home Support(My Sister)
Manurewa, Auckland
02.1994 - 06.1994
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Maintained clean, safe and well-organized patient environment.
- Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Planned, prepared and served meals and snacks
Education
School Certificate - History, Typewriting And History
Sacred Heart College
Napier, HKB01.1979
Skills
- Compassion
- Empathy
- Excellent work ethic
- Multitasking abilities
- Written/Verbal Communication
- Patience
- Organization and Time management
- Good listening skills
- Excellent people skills
- Preparing meals
- Household chores
- Personal Hygiene Practices
Additional Information
REFERENCES
Tania Rhind-Barrett
Manager Ami Contact Center
+61427304757
Tbarrettrhind@gmail.com
Rangi Clarke
Senior Customer Service Officer Ami Insurance
0273927316
rangiclarke@hotmail.com
Timeline
Customer Service Representative/Administration Officer
Ami Insurance
03.2011 - 07.2013
Home Care Assistant
Home Care (My Sister)
03.2009 - 08.2009
Customer Service Representative
Datacom
03.2005 - 03.2006
Customer Service Representative
Ami Insurance
01.2001 - 11.2001
Sole Charge Sales Officer
Beds R Us
02.2000 - 01.2001
Sales Assistant
The Baby Factory
02.1997 - 02.1999
Home Care Aide
Home Support(My Sister)
02.1994 - 06.1994
School Certificate - History, Typewriting And History
Sacred Heart College
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