Summary
Overview
Work History
Education
Skills
Timeline
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Marie Tahana

Clover Park,Auckland - Manukau

Summary

I went to school in rotorua and was unable to find a job away from Commercial Cleaning therefore I moved to Auckland where WINZ helped me land my 2010 cleaning job. 2013 I decided to quit my Cleaning job to broaden my skills and landed an Invoicing/Mail Handling/Day to day scheduling office job never having used a computer I quickly found my feet and loved the office work sadly that company went into liquidation. 2017 I landed a Plumbimg/Gas Fitting/Drainage operations manager role with my already learned plumbing/drain laying knowledge the role was a smooth transition from invoicing to the front face of a company due to unforeseen reasons that company closed its door's. 2020 with my Trade and Portal systems knowledge I quickly found another operations manager role on a smaller scale with a much bigger electrical company which sadly my position became redundant due to downsizing in November 2023. I am currently not working.

Overview

20
20
years of professional experience

Work History

Office Administrator

Trilect Services Ltd
03.2020 - 11.2023
  • Streamlined office processes by implementing efficient organizational systems and digital tools.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Enhanced team collaboration with the establishment of clear communication channels and guidelines.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.

Operations Manager

All Blocks Ltd 2017
02.2017 - 02.2020
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Implemented new inventory management system to optimize stock levels and reduce waste.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

Office Administrator

Gas Specialists
03.2013 - 01.2017
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Streamlined office processes by implementing efficient organizational systems and digital tools.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Reconciled account files and produced monthly reports.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Monitored and oversaw general cleaning of office in line with company cleanliness standards.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Cleaner

ISS Facility Services
04.2010 - 01.2013
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Developed and implemented comprehensive cleaning plan for entire building.

Cleaner Supervisor

Spotless Facitlies Services NZ
01.2004 - 05.2009
  • Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
  • Reduced employee turnover through effective training, mentoring, and performance evaluations of cleaning staff.
  • Ensured consistent high-quality service by conducting regular inspections of completed work areas.
  • Streamlined communication with clients, addressing concerns promptly and resolving issues professionally.
  • Developed strong relationships with vendors, negotiating favorable contracts for supplies and equipment purchases.
  • Managed scheduling to ensure adequate coverage during peak hours, maximizing efficiency while reducing labor costs.
  • Collaborated with other supervisors to develop best practices and share knowledge across teams for continuous improvement efforts.
  • Provided clear expectations for staff behavior and performance standards while maintaining open lines of communication regarding any concerns or suggestions they had about improving their work environment.
  • Mentored new supervisors, sharing my expertise in overseeing teams of cleaners and providing guidance on how to effectively manage their own staff members.

Education

6month Course - Computer And Buisness Skills

YMCA
Rotorua, BOP

Rotorua Girls' High School
Rotorua, BOP

Skills

  • Report Preparation
  • Database Entry
  • Billing Oversight
  • Expense Reporting
  • Mail Handling
  • Telephone Reception
  • Operations Management
  • Document Scanning
  • File Maintenance
  • Administrative Support

Timeline

Office Administrator

Trilect Services Ltd
03.2020 - 11.2023

Operations Manager

All Blocks Ltd 2017
02.2017 - 02.2020

Office Administrator

Gas Specialists
03.2013 - 01.2017

Cleaner

ISS Facility Services
04.2010 - 01.2013

Cleaner Supervisor

Spotless Facitlies Services NZ
01.2004 - 05.2009

6month Course - Computer And Buisness Skills

YMCA

Rotorua Girls' High School

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Marie Tahana