MARIEFLEUR GEORGE
31 Barbour Road, Bracken Ridge Brisbane,QLD Australia
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
22
22
years of professional experience
Work History
Sales Representative
Southern Cross Health Society
01.2008 - Current
- Nominated Sales Representative qualified to give Financial Advise on our Health Insurance Products.
- Answering Inbound and Outbound customer calls country wide in relation to Health Insurance and Critical Illness policies and assisting customers to sign up on the phone or by email.
- Consistently met or exceeded targets by implementing strategic sales plans and effective time management.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Set and achieved company defined sales goals.
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Customer Service & Telesales Parcel Post
New Zealand Post International Freight Forwarding
03.2004 - 01.2008
- Answering Inbound and Outbound calls, selling our Customs Broker Service for Parcel Post Imports and Exports held by NZ Customs.
- Reduced wait times by effectively managing call queues and prioritizing urgent requests.
- Actively participated in ongoing professional development opportunities aimed at refining skillsets relevant to the role.
- Supported fellow team members during peak periods, providing additional resources for handling high-call volumes effectively without compromising service quality standards.
- Collaborated with team members to provide seamless support, ensuring a cohesive customer experience.
- Achieved consistent positive feedback from customers through empathetic listening and effective communication.
- Ensured compliance with industry regulations and company policies while maintaining strict confidentiality of sensitive client information.
- Enhanced customer satisfaction by efficiently addressing and resolving concerns in a timely manner.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Telesales Representative- Part Time
Tele Tech- Platinum AMEX Credit Card Project-
03.2003 - 05.2005
- Answered inbound telephone calls from interested customers in relation to selling the AMEX Platinum & Gold Credit Card.
- Maintained detailed records of customer interactions, ensuring accurate data tracking for future reference.
- Optimized productivity levels, setting personal goals for daily calls made and deals closed successfully.
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
- Overcame objections using friendly, persuasive strategies.
- Escalated concerns or advanced problem calls to management staff.
- Minimized lost sales opportunities, following up on leads promptly and maintaining open lines of communication with prospects.
- Supported team members in achieving shared goals, contributing to a collaborative work environment.
- Consistently exceeded sales targets by utilizing effective upselling techniques and persuasive communication skills.
- Built relationships with customers using strong persuasion and active listening skills.
Education
Bachelor of Arts - Sociology And Education
University of Mumbai
Mumbai India06.1988
Skills
- Sales expertise
- Customer Service
- Customer Relationship Building
- Product and service knowledge
- Sales closing
- Complex Problem-Solving
- Upselling and Cross Selling
- Account Management
- Problem-Solving
- Time Management
Timeline
Sales Representative
Southern Cross Health Society
01.2008 - Current
Customer Service & Telesales Parcel Post
New Zealand Post International Freight Forwarding
03.2004 - 01.2008
Telesales Representative- Part Time
Tele Tech- Platinum AMEX Credit Card Project-
03.2003 - 05.2005
Bachelor of Arts - Sociology And Education
University of Mumbai
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