Marietta Bouck
Whangaparaoa,New Zealand
Summary
Experienced Receptionist Administrator with great time management, multitasking and scheduling skills. Works well in fast-paced, changing and challenging environments.
Overview
3
3
years of professional experience
Work History
Receptionist Administrator
Peak Pilates and Physiotherapy
Millwater, Auckland
05.2023 - Current
- Greeted visitors and customers offering help as needed.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant person.
- Organized daily office operations such as filing paperwork, ordering supplies, and processing ACC claims.
- Maintained reception area cleanliness and tidiness.
- Managed the distribution of incoming mail, and packages.
- Assisted with administrative tasks such as data entry into company databases.
- Provided support for physiotherapists by scheduling appointments and following up as needed with patients.
- Responded promptly to emails from customers and other inquiries.
- Performed data entry and other administrative tasks to support departments.
- Obtained and processed payments from clients for products and services.
Administrator
Teresa Burns Hearing
10.2022 - Current
- Scheduling appointments, maintaining database, and updating records
- Making and receiving telephone calls often with clients who are hard of hearing
- Invoicing and receipting payments
- Ordering and receiving in stock
- Accounts receivable
- Processing accounts in Reckon
- Basic hearing aid troubleshooting and repairs
- Processing ACC claims
- Processing Enable Subsidies
- Manage data in spreadsheets and reports
Receptionist
The Doctors Whangaparaoa
04.2022 - 10.2022
- Greeting patients and helping them, scheduling appointments, and maintaining records and accounts
- Welcoming patients and visitors in person or on the telephone and answering or referring inquiries
- Scheduling appointments in person or by telephone
- Answering patients’ questions and maintaining the reception area
- Ensuring availability of treatment information by filing and retrieving patient records
- Maintaining patient accounts by obtaining, recording, and updating personal and financial information
- Recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims
- Maintaining business office inventory and equipment by checking stock to determine inventory level
- Helping patients in distress by responding to emergencies
- Protecting patients’ rights by maintaining confidentiality of medical, personal, and financial information
- Maintaining operations by following policies and procedures
Education
Diploma in Business Administration -
The Career Academy
07.2021
Certificate in Business Administration -
The Career Academy
11.2020
Skills
- Detail oriented
- Inventory control and management
- Able to work independently or with a team
- Customer relations
- Operations management
- Record keeping
- Effective communicator
- People-oriented
- Data entry
- Excellent time management
- Positive mindset
- Goal-oriented
- Patient and compassionate
- Multitasking abilities
- Scheduling and calendar management
- Problem-solving abilities
References
- Eve Gutteridge Physiotherapist, eve.sustainability@gmail.com
- Amy Kvalsvig Physiotherapist, amykvalsvig@hotmail.co.nz
Timeline
Receptionist Administrator
Peak Pilates and Physiotherapy
05.2023 - Current
Administrator
Teresa Burns Hearing
10.2022 - Current
Receptionist
The Doctors Whangaparaoa
04.2022 - 10.2022
Diploma in Business Administration -
The Career Academy
Certificate in Business Administration -
The Career Academy
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