Marietta Tuivaiti
Summary
- Dynamic in customer support and problem-solving. Excelled in team collaboration and efficiently managed high call volumes, significantly enhancing customer satisfaction. Skilled in data entry and verbal communication, consistently achieving and surpassing service goals.
- Friendly and positive, always ready to collaborate and contribute to team-focused environment. Possesses practical understanding of kitchen safety protocols, proper food handling techniques, and proficiency in using kitchen tools and equipment. Aims to maintain high standards of cleanliness and efficiency to support smooth kitchen operations.
- Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Sky T.v
03.2019 - 08.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Retail Assistant
Cotton On Body
06.2016 - 09.2018
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
Food Preparation Worker
LSG Sky Chefs
04.2013 - 10.2015
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Prepped plates for curtain flights , make sure food is correct with airlines.
Education
Level 1 ,2 ,3 Hospitality - Hospitality
Msl
Manukau02-2014
LvL 1 2 3 - Collage
Aorere Collage
Auckland, NZ10-2013
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Customer assistance
- Time management capabilities
- Team collaboration
Timeline
Call Center Representative
Sky T.v
03.2019 - 08.2023
Retail Assistant
Cotton On Body
06.2016 - 09.2018
Food Preparation Worker
LSG Sky Chefs
04.2013 - 10.2015
Level 1 ,2 ,3 Hospitality - Hospitality
Msl
LvL 1 2 3 - Collage
Aorere Collage
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