Marife Grace Catchpole
Auckland,AUK
Summary
Dynamic Account Services Specialist with over 8 years at Accentue Inc, excelling in financial management and customer relationship management. Proven track record in process improvement through automation, enhancing reporting efficiency. Adept at analyzing data trends to drive strategic decisions and foster positive client interactions, ensuring seamless service delivery and satisfaction.
Overview
9
9
years of professional experience
Work History
Account Services Specialist
Accentue Inc
Manila, Metro Manila
06.2017 - 09.2025
- Account Services Specialist with over 8 years of expertise in Resoure, Opportunity, Billings and Receivables and Financial Management across global organizations.
- Collaborate with the Client and engagement executives to communicate the position and status of contract or account financial position.
- Fulfill Invoicing and Collections, consistent with the contractual requirements.
- Created several automated templates and dashboards for Opportunity, Billings and Receivables and Financial Management Reporting.
- Performed as a Team Lead coordinating all required actions for the Account Portfolio support.
- Coordinated communication between departments for seamless service delivery.
- Handled escalated customer issues effectively, providing solutions quickly and efficiently.
- Analyzed trends in customer account usage to identify opportunities for improvement.
- Generated reports summarizing account activity for management review.
- Maintained positive account relationships through regular contact and knowledgeable service for every need.
- Reviewed accounts regularly to assess adequacy of current coverage and identify sales opportunities.
Records Clerk
ST. Mary's Academy
, Pasay City
11.2016 - 05.2017
- Managed student records in compliance with educational regulations and policies.
- Processed incoming documents and maintained organized filing systems for easy retrieval.
- Assisted faculty with record requests, ensuring timely access to information.
- Recorded attendance data and generated reports for administrative review.
- Coordinated data entry tasks to maintain accurate student information databases.
- Managed all paperwork and accurately filed each piece alphabetically and according to significance.
- Reviewed existing records systems to identify areas for improvement.
- Maintained and updated company filing systems.
Education
Bachelor of Science - Business Administration Major in Financial Mgt
North Luzon Philippines State College
San Nicolas, Candon City, Ilocos Sur03-2016
Skills
- Financial management and invoicing
- Process improvement and automation
- Data analysis and reporting
- Customer relationship management
- Analytical thinking and problem solving
- Team leadership and management
- Multitasking and decision-making
- SharePoint usage and document compliance
- Stakeholder and client communication
- Deliverables and risk management
- Microsoft tools
- Program and project management
Timeline
Account Services Specialist
Accentue Inc
06.2017 - 09.2025
Records Clerk
ST. Mary's Academy
11.2016 - 05.2017
Bachelor of Science - Business Administration Major in Financial Mgt
North Luzon Philippines State College