Marina Holmes
Brooklyn ,Wellington
Summary
Proven team player with a strong work ethic, demonstrated at Ts Kitchen by enhancing customer satisfaction and training new employees. Skilled in multitasking and organization, adept in customer service and phone etiquette. Achieved seamless integration of front of house staff, contributing to a welcoming atmosphere and efficient operations.
Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.
Overview
6
6
years of professional experience
Work History
Front of House Employee
Ts Kitchen
11.2021 - 03.2022
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Helped guests at tables when in need of assistance.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Reset tables between guests by restocking low items and wiping down surfaces.
Receptionist
The Lion Pit
10.2020 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Kitchen Assistant
Maranui Cafe
11.2018 - 09.2020
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Kitchen Assistant
CQ HOTEL
08.2016 - 06.2018
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Provided backup support to other staff members during busy periods or staff shortages.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
High School Diploma -
Samoa College
Apia, Samoa12.2005
Skills
- Strong work ethic
- Customer service
- Multitasking and organization
- Phone etiquette
- First aid training
- Greeting guests
- Money handling
- Multilingual
- Team player
References
Reference available upon request.
Timeline
Front of House Employee
Ts Kitchen
11.2021 - 03.2022
Receptionist
The Lion Pit
10.2020 - 03.2022
Kitchen Assistant
Maranui Cafe
11.2018 - 09.2020
Kitchen Assistant
CQ HOTEL
08.2016 - 06.2018
High School Diploma -
Samoa College