Marion Cotton
Whangarei,NTL
Summary
Proven professional with extensive experience in housekeeping and customer service, notably with Tirikawa Dickson. Excelled in maintaining sanitary environments and resolving customer disputes, enhancing loyalty. Skilled in teamwork and deep cleaning expertise, demonstrating a commitment to health and safety compliance. Achieved significant improvements in guest satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Housekeeper
Tirikawa Dickson
Tutukaka, NTL
02.2022 - 12.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Customer Service Representative
KFC Restaurant
Kaitaia, NTL
06.2011 - 08.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Western Heights High School
Rotorua, BOP2014
Kaitaia College
Kaitaia, NTL2011
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Cleaning techniques
- Health and safety compliance
- Bed making proficiency
- Residential Cleaning
- Hospitality background
- Deep cleaning expertise
- Waste disposal
- Complex Problem-Solving
- Chemical Handling
- Exceptional communicator
Timeline
Housekeeper
Tirikawa Dickson
02.2022 - 12.2022
Customer Service Representative
KFC Restaurant
06.2011 - 08.2012
Western Heights High School
Kaitaia College