Marischa Taljaard
Waiuku,AUK
Summary
Dynamic professional with a proven track record at Marsh Insurance Brokers, adept in creative problem-solving and fostering teamwork. Excelled in streamlining operations and enhancing client satisfaction through effective communication and organizational skills. Demonstrated expertise in child development and community outreach, driving significant improvements in service delivery and client engagement.
Overview
14
14
years of professional experience
Work History
Programme Assistant
SKIDS
07.2024 - Current
- Implement and maintain Skids daily format according to all operating procedures, standard, guidelines and policies in place from time to time.
- Supervise and assist children in programme activities e.g. art and craft, sport, games, offsite visits and activities (swimming, walks, picnics, movies), baking/cooking, drama and music.
- Ensure the working environment is kept clean, tidy, hygienic and safe for all children, staff, parents and visitors to the programme at all times.
- Maintain the approved Skids behaviour management operating standards and systems at all times.
- Keep all information regarding the children and parents confidential at all times.
- Liaise with Programme Manager, parents and guardians as necessary in a timely manner to ensure open and timely communication.
- Assist the Programme Manager as required to run the daily format as scheduled as per duties outlined on the task list.
- Attend all meetings.
- Participate in all staff training.
Home Manager
Stay At Home Mum
01.2017 - 07.2024
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Oversaw meal planning and preparation.
- Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
- Offered learning opportunities to help residents develop important life skills.
- Handled difficult situations calmly, addressing conflicts between residents with diplomacy and fairness.
- Assisted with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Fostered a welcoming atmosphere for visitors by maintaining clean common areas and providing exceptional customer service during family visits.
- Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
- Maintained a safe and comfortable living environment for residents through rigorous property maintenance and inspections.
Claims Consultant
Marsh Insurance Brokers
08.2016 - 01.2017
- Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
- Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
- Provided expert advice on coverage limits and exclusions, helping clients make well-informed decisions about their insurance needs.
- Negotiated favorable settlements for clients, maintaining a high success rate in claim resolutions.
Support Broker
Marsh Insurance Brokers
03.2013 - 08.2016
- Streamlined communication between clients and agencies for efficient service provision.
- Coordinated crisis interventions, managing challenging situations with compassion and professionalism.
- Implemented time management strategies to maximize efficiency in addressing client concerns without sacrificing quality of care.
- Developed comprehensive assessments, identifying needs, and setting attainable goals for each client.
- Maintained detailed records of all interactions, ensuring regulatory compliance and seamless information sharing among team members.
- Utilized strong problem-solving skills to address unique challenges faced by individual clients.
- Established trust with clients through empathetic listening and open communication, fostering long-term relationships.
- Enhanced client satisfaction by providing personalized support and tailored service plans.
- Provided ongoing training to new support brokers, sharing expertise on best practices for effective case management.
- Collaborated with interdisciplinary teams to ensure well-rounded support for clients'' diverse needs.
- Advised clients on benefit eligibility criteria and assisted them in navigating complex application processes.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
Administration Assistant and Customer Service
Vero
08.2010 - 03.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
Education
No Degree -
Workforce Achievements
Auckland, NZ07.2024
High School Diploma -
Richards Bay High School
Richards Bay, South Africa12.1999
Skills
- Teamwork and Collaboration
- Multitasking and Organization
- Creative Problem-Solving
- Interpersonal Skills
- Valid Driver's License
- Activity Planning
- Driven and Outgoing
- Community Outreach
- Child Development
Referees
Taylor Speedy
Phone: 021 022 42596
Organisation/Position: Programme Manager Skids
Alida Prinsloo
Phone: +61 424 676 506
Organisation/Position: Personal Insurance Consultant/Marsh Insurance Brokers
Kim-Maree Young
Mobile: 021 855 545
Organisation/Position: Associate Director/Aon NZ Ltd
Charmaine Taylor
Mobile: 021 162 4073
Organisation/Position: Service Consultant/Vero Insurance
Timeline
Programme Assistant
SKIDS
07.2024 - Current
Home Manager
Stay At Home Mum
01.2017 - 07.2024
Claims Consultant
Marsh Insurance Brokers
08.2016 - 01.2017
Support Broker
Marsh Insurance Brokers
03.2013 - 08.2016
Administration Assistant and Customer Service
Vero
08.2010 - 03.2013
No Degree -
Workforce Achievements
High School Diploma -
Richards Bay High School
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