phone enquiries
greeting & assisting customers
identifying & prioritising needs
inter-personal skills
multi-tasking
maintaining retail shop
handling complaints
coping with the unexpected.
Administrative: typing
data entry
completing forms
mail handling
learning systems
purchasing & ordering.
Management & Supervising: recruiting & hiring
leading & motivating staff
task allocation
job instruction
shift rosters
performance reviews
mediating with senior management.
Selling & Marketing: creating & maintaining client relationships
promoting products & services
product research
up-selling & cross-selling
buyer behaviour & perceptions
targeting customer needs
increasing turn-over.
Training: coaching
mentoring & training
liaising with consultants
Advising & Education: advising on healthcare
nutrition & behaviour.