Mariska Pretorius
Omokoroa,Bay Of Plenty
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
8
8
years of professional experience
Work History
Business Manager
Farmer Autovillage
Mount Maunganui, Tauranga
12.2022 - Current
- Processed vehicle financing applications and ensured accuracy of documentation before submitting them to lenders.
- Maintained records of all financial transactions within the F&I department.
- Audited paperwork submitted by sales staff members prior to finalizing deals with lenders or customers.
- Analyzed credit reports from various sources to determine eligibility for loan approval or denial.
- Worked closely with accounting personnel in order reconcile financial discrepancies between departments.
- Utilized various software systems in order to manage customer accounts effectively.
- Advised customers on extended warranties, gap insurance, and credit life insurance as needed.
- Resolved any customer complaints related to financing issues promptly and courteously.
- Reviewed contracts for accuracy prior to submission for processing and funding.
- Created detailed reports regarding financial transactions for management review.
- Monitored and maintained F&I department compliance with all applicable laws, regulations and internal guidelines.
- Assisted customers in selecting appropriate finance options based on their individual needs.
- Provided guidance and assistance to sales staff members on how best to complete financial documents accurately during customer interactions.
- Established policies and procedures for the F&I department to follow.
- Identified potential leads through investigation of competitors' territories and used penetration techniques to land new business.
- Promoted additional protections such as gap insurance to customers.
- Collaborated with lending representatives to obtain financing and complete sales.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Identified valuable solutions for customers with credit problems.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Approved or denied loan applications and explained reasoning behind decisions.
- Set up debt payment plans based on client credit, income and assets.
- Developed loan contracts and explained contract terms to clients.
- Located and suggested loan packages that met client needs and priorities.
- Stayed abreast of lending regulations, industry trends and market rates.
- Informed customers of loan application requirements and deadlines.
- Prepared reports on inventory levels, price changes and stock movements.
Paint Shop Manager
Farmer Autovillage
Mount Maunganui, Tauranga
04.2022 - 12.2022
- Recommended process improvements to increase productivity while ensuring quality standards were met.
- Assisted in developing cost estimates for painting projects, including labor and material costs.
- Maintained accurate records of all painting jobs, including costs and time frames.
- Resolved customer complaints regarding quality control issues with painted products.
- Implemented new technologies that improved efficiency and accuracy of painting processes.
- Coordinated with outside contractors when additional assistance was needed on larger projects.
- Managed inventory levels of paints and other materials used in the paint shop operations.
- Supervised a team of painters, providing guidance and support to ensure quality results.
- Prepared reports detailing completed painting jobs, budgets, timelines.
- Monitored employee performance and provided feedback for improvement when necessary.
- Facilitated communication between the paint shop staff and other departments within the organization.
- Planned and scheduled daily painting tasks for staff members, ensuring efficient use of resources.
- Performed regular inspections of the paint shop to identify any potential hazards or maintenance needs.
- Identified and ordered necessary materials to ensure timely completion of projects.
- Resolved customer complaints promptly and professionally.
- Conducted regular meetings with staff members to discuss progress on current projects, as well as upcoming tasks.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared staff work schedules and assigned team members to specific duties.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Maintained up-to-date knowledge of product lines, services, and pricing structures.
- Conducted follow-up calls with customers to answer any questions related to quotes or products and services offered.
- Compiled reports summarizing sales activity for management review.
- Monitored competitor activities in order to stay ahead of the competition.
- Verified accuracy of all documents associated with each quote prior to submission.
- Developed relationships with suppliers to negotiate terms and conditions as needed.
- Created accurate and complete cost estimates for customers based on their specifications.
Office Manager
Farmer Autovillage
Mount Maunganui, Tauranga
10.2021 - 04.2022
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Developed effective communication strategies between departments within the organization.
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to management team including preparing reports and presentations.
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Responded to customer inquiries via phone or email in a professional manner.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Administrator
Southern Autos
Manukau, Auckland
03.2020 - 10.2021
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
- Answered incoming calls and responded to customer inquiries.
- Provided general administrative support to staff members.
- Maintained filing system for important documents such as contracts and invoices.
- Compiled statistical data from various sources for analysis.
- Assisted in the development of new administrative systems, procedures and policies.
- Prepared reports on various projects for management review.
- Performed data entry tasks into computer databases from paper documents.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Improved office organization by developing filing system and customer database protocols.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Served as the primary point of contact for external stakeholders, including clients and partners.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Assisted with the preparation of month-end close activities including journal entries, reconciliations, accruals.
- Prepared bank deposits by compiling data from cashiers.
- Reviewed banking activity regularly to identify any irregularities or unauthorized transactions.
- Performed daily general ledger entries to record financial transactions accurately.
Administrative Officer
Viridian Glass
East Tamaki, Auckland
09.2018 - 03.2020
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Developed and implemented administrative procedures to improve operational efficiency.
- Performed data entry tasks including entering financial transactions into the company's accounting system.
- Compiled daily activity logs and updated records with pertinent information on a regular basis.
- Developed new filing systems to improve accuracy of document retrieval processes.
- Compiled data for statistical analysis and reporting purposes.
- Ensured compliance with all organizational policies and procedures relating to administrative operations.
- Managed calendars to ensure efficient use of time; scheduled appointments as needed.
- Sorted incoming mail for distribution to appropriate personnel.
- Monitored email accounts regularly and responded appropriately within established timeframes.
- Directed and oversaw office personnel activities.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Reviewed and approved vendor invoices.
- Conducted follow-up calls with customers to answer any questions related to quotes or products and services offered.
- Verified accuracy of all documents associated with each quote prior to submission.
- Created accurate and complete cost estimates for customers based on their specifications.
- Reviewed customer requests and provided competitive quotes in a timely manner.
- Communicated effectively with customers regarding quote status, changes, or additional information required.
- Prepared cost analyses, tracked change orders, and managed schedules to improve project performance.
- Produced time and cost estimates for change orders.
- Determined project scope, boundaries, time frame and possible complications to produce accurate estimates.
- Communicated with clients and teammates to gather information regarding project budgets, schedules and objectives and optimize plans.
- Visited sites and recorded information about access, drainage and topography and availability of services.
Personal Trainer
Revitalize/Les Mills/Aimz Fitness/CLM The Bays
East Auckland, Auckland
05.2016 - 09.2018
- Motivated clients to reach their personal best by providing positive reinforcement.
- Organized group classes for small groups or large groups depending on client's preferences.
- Performed administrative duties such as billing customers or ordering supplies as needed.
- Encouraged clients to take part in activities outside the gym to maintain a balanced lifestyle.
- Explained principles of nutrition including basic dietary guidelines to help optimize results.
- Educated clients about the benefits of regular exercise and healthy eating habits.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Provided instruction in stretching techniques to improve flexibility and reduce risk of injury.
- Developed personalized fitness programs for clients based on their individual goals and needs.
- Researched new training methods, trends, and equipment to stay up-to-date on industry standards.
- Maintained records of client's performance data such as weight loss, muscle gain.
- Demonstrated various exercises with the use of free weights and machines.
- Assisted clients in setting realistic short-term and long-term goals.
- Monitored progress of clients during workouts and provided feedback and encouragement.
- Created nutritional plans that support overall health goals of clients.
- Provided instructions in proper form, technique, and safety when performing exercises.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Communicated with clients to determine goals and performed client assessments.
- Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
- Studied multiple programs to provide health education, wellness and fitness program development to clients.
- Arranged motivational exercise programs to promote healthy lifestyle choices.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
- Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
- Prepared for classes in advance, selected and queued music beforehand and began and ended classes on time for maximum benefit to attendees.
- Listened to class members and customers and adapted class content and instructions to meet needs and enhance fitness and engagement.
- Built and established lasting relationships using encouragement and personal support.
- Demonstrated proper breathing techniques and meditation exercises.
- Invited individuals of all ages and fitness levels to participate in classes.
- Explained and taught proper use of weights, exercise bands and other fitness equipment.
- Enforced safety rules and procedures to minimize injuries.
- Monitored class participants for appropriate techniques to prevent injuries.
- Set up equipment and weights for use by class participants.
- Promoted classes and facility amenities on social media.
- Built and continually expanded knowledge and expertise on latest fitness trends and programs and kept class content fresh and interesting.
- Observed participants during classes, watching for issues and incorrect techniques.
Education
Business Manager - Finance
Nissan Financial Services
12-2022
Nutritionist - Nutrition
Shaw Academy
03-2020
International Group Fitness Instructor - Health And Fitness
Les Mills
12-2016
International Personal Trainer - Sports Studies
Physical IQ
04-2016
International Personal Trainer - Personal Training
National Academy of Sports Medicine
06-2015
High School Diploma -
Pionier
Vryheid12-2010
Skills
- Employee Management
- Customer Retention
- Business Development
- Client Relationship Management
- Business Planning
- Contract Management
- Budget Administration
- Coaching and Mentoring
- Customer Relations
- Financial Management
- Issue Resolution
References
References available upon request.
Timeline
Business Manager
Farmer Autovillage
12.2022 - Current
Paint Shop Manager
Farmer Autovillage
04.2022 - 12.2022
Office Manager
Farmer Autovillage
10.2021 - 04.2022
Administrator
Southern Autos
03.2020 - 10.2021
Administrative Officer
Viridian Glass
09.2018 - 03.2020
Personal Trainer
Revitalize/Les Mills/Aimz Fitness/CLM The Bays
05.2016 - 09.2018
Business Manager - Finance
Nissan Financial Services
Nutritionist - Nutrition
Shaw Academy
International Group Fitness Instructor - Health And Fitness
Les Mills
International Personal Trainer - Sports Studies
Physical IQ
International Personal Trainer - Personal Training
National Academy of Sports Medicine
High School Diploma -
Pionier
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