Marisol Caceres
Glenorchy,OTA
Summary
A Passionate Hospitality & Tourism Professional graduated on business and Tourism management with broad knowledge in managing different areas of operation in the industry at a high standard. Detailed orientated, consistently striving to deliver outstanding experiences to team mates, customers/guests and collaborators. Take pride on promoting and actively embodying an honest and approachable style of leadership.
Lead service teams through careful training and empathetic management. Proficient at educating staff on proper beverage handling and serving techniques. Perpetually ready to address customer complaints and concerns with amiable and effective solutions.
Partner & Mother
Overview
14
14
years of professional experience
Work History
Food and Beverage Manager/Bar & Restaurant Manager
Blanket Bay
2015.10 - Current
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Managed bar and wait staff and directed hiring program.
- Maintained highest standards for beverage quality and service.
- Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Maintained exhaustive knowledge of beverage flavor profiles, nutritional information, allergens and alcoholic content.
- Used Menu Mate Office TM to record ordering data and created organization and room storage system.
- Oversaw proper disposal of unused and tainted beverage stock, adhering to related health and safety guidelines.
- Implemented new drink policies, reducing over-pouring by 85%.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program, and raised profitability per glass.
Food & Beverage Supervisor
Te Waonui Forest Retreat
2013.12 - 2015.09
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Moved and set up seating, prepared extra silverware and polish glassware prior to arrival of large groups.
- Run the Pass for up to 150 guests on tasting menu.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Production Clerk Assistant
Sanford Seafood Retail
2013.03 - 2013.11
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Used coordination and planning skills to achieve results according to schedule.
Head Waitress
Lattitude 37 Restaurant
2013.02 - 2013.06
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained staff members on use of POS system.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Greeted new customers, discussed specials and took drink orders.
Food and Beverage Attendant/Room Attendant
Scenic Hotel Franz Josef Glacier Franz Josef
2013.02 - 2013.04
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
- Provided attentive service and proactively assessed guest needs.
- Assisted wait staff with timely food delivery and guest requests.
Hotel General Manager
Centro Vacacional Lago Ranco
2010.01 - 2012.09
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Supervised team of 4 front desk agents and helped to resolve issues arising during shifts.
Assistant Commercial Manager/Functions Coordinator
Espacio Riesco Centro de Eventos y Convenciones Santiago
2007.03 - 2008.10
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Built relationships with clients to establish new contracts.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
- Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.
Education
Bachelor of Business Admin. - Business Administration And Management; Tourism
Universidad Austral De Chile
Valdivia03.2006
Managers Certificate -
Queenstown
2020
Responsible Service of Alcohol RSA Course -
Software Course in MM And FI SAP Modules
Project Management Course -
Universidad Adolfo Ibanez
Santiago Chile2011
Sommelier & Service
Court of Master Sommeliers
Auckland, NZResponsible Service Of Alcohol RSA Course -
South Wales Hospitality Training Centre
2008
WSET Level 2 & 3
Wine And Spirits Education Trust
Sake Sommelier
Wine & Spirit Education Trust Level 1
Skills
- 5S Principles
- Food and Beverage Management
- Guest Relations
- Guest Satisfaction
- Backing Procedures
- Active Listening
- Monthly Forecasting
- Storage Organization
- Operational Efficiency
- Waste Reduction
- Complex Problem-Solving
- Food Safety and Sanitation
- Facility Policies and Procedures
- Guided Tours
- Employee Performance Evaluations
- Corrective Actions
- Suggestive Selling
- Work Assignments
- PR Events
- Maintain Food Safety
- Calendar and Scheduling Software
- Fire Safety Regulations
- Staff Scheduling
- Menu Pricing and Writing
- Inventory Management Software
- Calm and Pleasant Demeanor
- Liquor Law Compliance
- POS Terminal Operation
- Facilities Planning
- Delegating Assignments and Tasks
- Serve Customers
- Front of House Management
- Teamwork and Collaboration
Accomplishments
- Portuguese 1/2
- Resume created on
- Pursuant to the Sale and Supply of Alcohol Act 2012, I amauthorised to manage any licensed premises in respect of which alicence is in force.
Additional Information
- IELTS AC , SCORE 6,5 Languages International Driver’s License: Equivalent to Class B and Class F New Zealand Marisol Caceres
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Food and Beverage Manager/Bar & Restaurant Manager
Blanket Bay
2015.10 - Current
Food & Beverage Supervisor
Te Waonui Forest Retreat
2013.12 - 2015.09
Production Clerk Assistant
Sanford Seafood Retail
2013.03 - 2013.11
Head Waitress
Lattitude 37 Restaurant
2013.02 - 2013.06
Food and Beverage Attendant/Room Attendant
Scenic Hotel Franz Josef Glacier Franz Josef
2013.02 - 2013.04
Hotel General Manager
Centro Vacacional Lago Ranco
2010.01 - 2012.09
Assistant Commercial Manager/Functions Coordinator
Espacio Riesco Centro de Eventos y Convenciones Santiago
2007.03 - 2008.10
Bachelor of Business Admin. - Business Administration And Management; Tourism
Universidad Austral De Chile
Managers Certificate -
Queenstown
Responsible Service of Alcohol RSA Course -
Software Course in MM And FI SAP Modules
Project Management Course -
Universidad Adolfo Ibanez
Sommelier & Service
Court of Master Sommeliers
Responsible Service Of Alcohol RSA Course -
South Wales Hospitality Training Centre
WSET Level 2 & 3
Wine And Spirits Education Trust
Sake Sommelier
Wine & Spirit Education Trust Level 1
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