Marissa Claassens

Streamlined office systems, supplies, and equipment for enhanced operational efficiency.

• Developed and implemented office procedures to improve workflow consistency.
• Established filing systems to organize documents while ensuring confidentiality.
• Created customer account management strategies that improved customer satisfaction levels.
• Facilitated training and support for junior account specialists in account management processes.
• Collaborated with internal teams, including creative, production, finance, legal, and account management.
• Identified new business opportunities through proactive account management activities.
• Guided customers through website navigation for online orders and account management tasks.

• Managed patient flow and bookings to optimize operational efficiency.
• Coordinated communication between medical staff and patients to enhance service delivery.
• Scheduled and confirmed appointments using electronic health record software accurately.
• Oversaw patient check-in and registration processes to ensure seamless experiences.
• Answered multi-line phone system, directing calls to appropriate departments promptly.
• Provided administrative support to medical team, facilitating smooth operations.
• Organized waiting area and maintained cleanliness for welcoming environment.
• Delivered excellent customer service to patients and visitors with a friendly approach.

• Scheduled patient cleanings and appointments using advanced software tools.
• Managed stock orders, inventory, and ensured consistent supply levels.
• Prepared examination areas and sterilized equipment to maintain hygiene standards.
• Processed insurance claims, verifying patient benefits effectively.
• Collaborated with dental team to enhance patient flow during appointments.
• Handled incoming calls, confirmed visits, and maintained updated patient records.
• Collected payments following established procedures and policies.

• Managed client bookings and interactions to enhance service delivery.
• Coordinated appointment scheduling for grooming services to optimize workflow.
• Organized client records, ensuring accuracy and accessibility of databases.
• Maintained cleanliness of reception area and waiting room for positive experiences.
• Processed transactions while monitoring office supplies to ensure availability.
• Responded promptly to customer emails and queries, facilitating communication.
• Performed administrative tasks, including answering calls and organizing daily operations.
• Collaborated with groomers to support smooth daily operations.
• Greeted and assisted clients in a friendly, professional manner.
• Managed appointment scheduling for grooming services efficiently.
• Organized client records and maintained accurate databases.
• Answered phone calls and addressed client inquiries promptly.
• Processed payments and handled cash transactions securely.
• Coordinated with groomers to ensure smooth daily operations.

• Styled diverse hair types using advanced cutting and coloring techniques.
• Advised clients on desired looks to ensure satisfaction.
• Mentored junior stylists in best practices and service standards.
• Managed bookings and administrative tasks for efficient operations.
• Processed transactions and monitored supplies to maintain inventory levels.
• Collaborated with team members to foster a positive salon atmosphere.
• Maintained a clean and organized work area to promote safety.
• Inspired stylist team to exceed customer expectations and encourage loyalty.