Marissa Deleon - Cook /Customer Service Representative - Konnie Reuon

Summary

Experienced in food preparation and customer service, demonstrating proficiency in food safety standards and sanitation practices. Provided guidance to junior cooks, ensuring adherence to proper cooking techniques and quality control measures. Developed strong relationships with customers through effective communication and personalized assistance, contributing to a positive dining experience. Managed inventory levels and executed proper stock management to minimize waste while maintaining optimal freshness of ingredients.

Overview

1

Certification

9

years of professional experience

Work History

Cook /Customer Service Representative

Konnie Reuon

Paihia, Kawakawa

10.2017 - Current

Provided guidance to junior cooks regarding food preparation methods and techniques.
Monitored stock levels of food items and ordered more when necessary.
Adhered to food safety standards when storing and preparing foods.
Inspected kitchens for sanitary conditions before the start of each shift.
Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
Prepared and served meals by reviewing recipes and combining and cooking ingredients.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Wrapped, dated and labeled food items in storage for safety and freshness.
Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
Retained consistent quality and high accuracy when preparing identical dishes every day.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Maintained clean and orderly appearance throughout kitchen and dining area.
Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
Received and stored food and supplies.
Executed proper techniques when preparing menu item ingredients.
Adhered to regulatory standards regarding safe and sanitary food prep.
Checked completed orders for correct quantity and quality.
Checked quality of food products to meet high standards.
Set up work stations prior to opening to minimize prep time.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
Monitored temperatures of prepared food and cold-storage areas.
Requested supplies and equipment orders, explaining needs to managers.
Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
Distributed food to service staff for prompt delivery to customers.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Provided excellent customer service to resolve customer complaints in a timely manner.
Maintained a high level of professionalism when dealing with difficult customers.
Developed strong relationships with customers by providing personalized assistance and support.
Provided accurate information about products and services to customers.
Resolved customer complaints promptly and efficiently.
Identified opportunities for upselling additional products or services based on customer needs.
Developed positive relationships with customers through friendly interactions.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Answered customer inquiries and provided accurate information regarding products and services.
Conducted regular follow-up calls with customers after resolving their issues.
Implemented innovative methods for streamlining the customer service process.
Answered customer inquiries via phone, email, and chat.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Developed strong customer relationships to encourage repeat business.
Contacted customers about potential service upgrades, new services and account changes.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Recommended improvements in products, service and billing methods to management to prevent future problems.
Mentored junior team members and managed employee relationships.
Took special orders in person and over telephone, generating additional revenue every month.
Promoted available products and services to customers during service, account management and order calls.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Collected deposits or payments and arranged for billing.
Supported sales team members to drive growth and development.
Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Education

J.D. - Food And Nutrition

BALIUAG UNIVERSITY

BALIUAG, PHILIPPINES

11-2004

Skills

Food safety
Sanitation practices
Recipe execution
Inventory management
Food preparation
Customer service
Cooking techniques
Multitasking and organization
Calm demeanor
Focused and disciplined
Fine dining

Allergen awareness
New hire training
Stock management
Cost control
Order delivery practices
Contamination prevention
Food handling
Plate presentation
Beautiful presentation of food
Ingredient knowledge
Food spoilage prevention

Certification

Meat Processing TESDA, PHILIPPINES 2004
Basic Baking TESDA, PHILIPPINES 2004

Languages

Filipino

First Language

English

Upper Intermediate (B2)

B2

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-Site

Salary Range

$45000/yr - $200000/yr

Timeline

Cook /Customer Service Representative

Konnie Reuon

10.2017 - Current

J.D. - Food And Nutrition

BALIUAG UNIVERSITY