Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Maritha Cope

Mangere East,Auckland

Summary

A charismatic, driven Customer Service Representative looking to secure a position in the Contact Centre Industry.

Strong detailed-oriented leader with proven skills and knowledge while maintaining extensive loyalty towards a highly reputable company such as yours.

Overview

16
16
years of professional experience

Work History

Event Staff Member

ELE Recruitment
03.2023 - Current
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Bartending
  • Cashier

Picker Packer

Whurl Plastics
01.2022 - 04.2022
  • Pulled orders quickly to maintain demanding productivity goals.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Met tight shipping deadlines.
  • Scanned packages and boxes

Contact Centre Representative

Jantex Industries
05.2015 - 09.2016
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded to customer calls and emails to answer questions about products and services.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Barista

Work Experience
01.2011 - 03.2011
  • Interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.

Babysitter

Self-employed
01.2008 - 08.2010
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.

Education

Contact Centre Operations Level 3

Solomon Group
09.2023

Bartending

Professional Bartending And Restaurant School
09.2011

Completed Level 1&2 Food And Beverage -

MSL Training
Auckland,NZ
2010

Dunheved Chifley Campus
Sydney,NSW
2008

Skills

  • Excellent communication skills both written and verbal
  • Self-motivation and ability to work independently and collaboratively within a team
  • Problem solving abilities
  • Fast learner
  • Computer Skills
  • Strong customer focus and positive attitude
  • Ability to build rapport and gain customer loyalty
  • Typing Skills
  • Telesales
  • Navigation Skills

References

Tutor – Solomon Group

Martin Fox

Martinfox@solomongroup.ac.nz


Recruitment Agent - ELE Recruitments

Jennifer Neill

jennifer.neill@bespokesecurity.nz


Family Friend

Andrea Fortes

Andreafortes@outlook.com



Timeline

Event Staff Member

ELE Recruitment
03.2023 - Current

Picker Packer

Whurl Plastics
01.2022 - 04.2022

Contact Centre Representative

Jantex Industries
05.2015 - 09.2016

Barista

Work Experience
01.2011 - 03.2011

Babysitter

Self-employed
01.2008 - 08.2010

Contact Centre Operations Level 3

Solomon Group

Bartending

Professional Bartending And Restaurant School

Completed Level 1&2 Food And Beverage -

MSL Training

Dunheved Chifley Campus

Similar Profiles

CREATE PROFILE
Maritha Cope