Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Mariu Coffey

Titahi Bay,Porirua

Summary

Dynamic Support Worker with extensive experience at Idea Services, skilled in adaptive equipment usage and behavior management. Proven ability to enhance client independence through effective daily living assistance and communication. Recognized for monitoring client progress and collaborating with professionals to develop impactful treatment plans. Committed to fostering positive relationships and achieving client goals.

I am a very compassionate Support Worker known to provide tangata whai ora with respect, dignity, encouragement, person-centered support, and always putting each of their own beliefs first, as they are all different.

Having learned so much from my current job, I have assisted a tangata whai ora through palliative care while supporting her during her last few days (authorized by the service manager). Also, supporting a tangata whai ora who can be very challenging towards staff and flatmates, which has taught me to learn the triggers and how to de-escalate his behavior.

I thrive on helping those who need assistance, and building a trusting relationship with them and coworkers is detrimental in my eyes to being the best support worker I can be.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Support Worker

Idea Services
Horowhenua/Kapiti/Mana, Porirua
05.2022 - Current
  • Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
  • Assisted clients with daily living activities such as bathing, dressing, and eating.
  • Communicated regularly with families of disabled individuals regarding care plans and updates.
  • Facilitated communication between nonverbal individuals using sign language or other methods.
  • Collaborated with other professionals to develop treatment plans for clients.
  • Transported clients to appointments, social events, and other activities as needed.
  • Managed challenging behaviors through positive reinforcement techniques.
  • Encouraged independence by teaching skills needed for everyday life.
  • Maintained records of services provided, client progress, and goals achieved.
  • Provided assistance in the home environment including meal preparation and light housekeeping.
  • Assisted in developing self-care skills such as personal hygiene practices.
  • Participated in team meetings with supervisors, doctors, nurses, therapists.
  • Administered medication according to doctor's orders and monitored side effects.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
  • Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
  • Made beds, swept floors, and sanitized surfaces to support activities of daily living.
  • Educated clients on options to assist in making informed decisions.
  • Supervised other workers and caregivers providing services to clients.
  • Assisted tangata whai ora during palliative care
  • Personal finance accounts

Office Administrative Assistant

Ray Simpson Real Estate
Brooklyn, Wellington
10.2010 - 12.2021
  • Greeted visitors warmly upon arrival at the office premises.
  • Processed financial documents, contracts, expense reports and invoices.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Maintained customer confidence and protected operations by keeping information confidential.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Processed invoices on a timely basis according to established procedures.
  • Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
  • Coordinated and managed daily administrative operations of the office.
  • Created memos, letters and other documents, fostering internal and external communication.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Greeted visitors warmly, handled inquiries and provided general information about the company.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Maintained positive relationships with tenants by responding promptly to inquiries and requests.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Completed lease applications and verifications, notifying prospects of results.
  • Performed administrative tasks such as answering phones, filing documents and preparing correspondence.
  • Facilitated tenant paperwork processing and verification.
  • Contacted tenants to collect overdue rent or to discuss other important issues.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Assisted with the preparation of rental agreements, lease renewals and other documents related to property management.
  • Responded quickly to emergency situations involving tenants or properties.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.

Skills

  • Adaptive equipment usage
  • Medication administration
  • Daily living assistance
  • Behavior management
  • Communication facilitation
  • Client progress monitoring
  • Meal preparation
  • Positive reinforcement
  • Personal hygiene assistance
  • Personal care
  • Feeding assistance
  • Household chores
  • Palliative care
  • Multicultural sensitivity
  • Elderly care
  • Compassionate care
  • Active listening

Certification

  • Level 3 completed
  • Level 4 in progress

Timeline

Support Worker

Idea Services
05.2022 - Current

Office Administrative Assistant

Ray Simpson Real Estate
10.2010 - 12.2021
  • Level 3 completed
  • Level 4 in progress

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Mariu Coffey