Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Manu George

Auckland,New Zealand

Summary

Dynamic professional with extensive experience at Inland Revenue, excelling in tax compliance and financial analysis. Proven leadership in enhancing customer service processes and resolving complex inquiries. Adept at problem-solving, I have successfully managed high-stakes projects while ensuring regulatory adherence and delivering exceptional results in fast-paced environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Officer

Inland Revenue
08.2023 - Current
  • Experienced in reviewing and processing income tax returns for significant enterprises, ensuring compliance with tax regulations and policies.
  • Skilled in analyzing payroll accounts and GST accounts to identify discrepancies, provide accurate assessments, and support businesses in meeting their tax obligations.
  • Adept at delivering high-quality customer service, resolving tax-related inquiries, and assisting enterprises with compliance and reporting requirements. Strong attention to detail, regulatory knowledge, and ability to interpret complex financial data.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strategies to improve customer service processes and procedures.
  • As part of the Significant Enterprise team, I actively work on amalgamation cases, liquidation report reviews and processes, as well as the creation and modification of consolidated and imputation groups. This role has given me in-depth exposure to complex corporate structures and tax compliance requirements. In parallel, I’m also engaged in auditing work under my Chartered Accountancy (CA) mentorship program, which has broadened my practical understanding of financial reporting, corporate restructuring, and tax implications across various scenarios. Together, these experiences have provided me with a strong, well-rounded foundation in both advisory and compliance aspects of large-scale enterprise operations.

ICT Technical Consultant

Alarm NZ
01.2021 - 08.2024
  • Provide technical support for problems or issues related to client systems, but not limited to applications and network connectivity services, and help customers implement new updates and patches.
  • Coordinates, diagnoses, and troubleshoots end-user requests via remote access into the customer's system or application, and resolves.
  • Remote panel area, zone, or user programming via decode map and alarm switch.
  • Creation of Standard Operating Procedures (SOPs) and policies for new hires, ensuring that new team members are equipped with the tools and knowledge to succeed.
  • Responsible for collecting, processing, and analyzing large datasets to uncover valuable insights, support decision-making, and identify patterns and behaviors within the data.

Manager (Finance and Marketing)

A2J
01.2019 - 01.2020
  • Manage the daily running of the team
  • Define achievable goals and performance targets for speed, efficiency, quality and pipeline generation for teams to ensure we meet stakeholders and business needs
  • Provide weekly interaction conversion rates and pipeline generated and forecast against budget to principal stakeholders

Company Secretary

Dent care Dental
, India
08.2016 - 12.2018
  • Company Overview: India
  • Directly responsible for sourcing Director & C-level leads, qualifying potentials, acquiring new customers and business opportunities, selling additional products and servicing existing clients regionally in alignment with company business development goals
  • Account management for leading several client accounts, projects at once
  • Create and manage project timeline, metrics and milestones, reports and deliverables within deadlines in a multi-culture cross-functional work environment
  • Responsible for managing employee productivity, analyzing risk and returns
  • Reconciliation of accounts, fraud management, new strategy formation are some of core duties and responsibilities
  • Recommended that company should improve its distribution network by expanding its coverage in more semi urban and rural areas
  • Proposed increasing the visibility of the company on social media and in print/electronic media
  • India

Auditor

C A K Rijas and Associate
01.2015 - 01.2016
  • Tax management And Reconciliation, Preparation of Financial Statement, Internal and External Audit, Accounting works and Tax computation and filing
  • Developed and managed highly ambitious sales pipelines to meet individual sales target and contributions to the team target
  • Constantly exceeded new sales and revenue target, guest experience rating by milestone - Top Achiever across the whole Etihad's Global Contact Centers

Education

PGDM - Finance, Marketing

Whitereia polytechnic college
New Zealand
01.2021

MBA - International Business, Finance

APJ Abdul Kalam Technical University
Kerala, Kochi
01.2018

MCOM - Finance

IGNOU
Kerala, Kochi
01.2018

B.COM -

Mahatma University
Kerala, Kochi
01.2016

Chartered Accountancy -

ICAI Ernakulum Chapter
Kerala, Kochi
01.2012

Skills

  • Leadership and Decision making
  • Commercial Acumen
  • Regulatory compliance
  • Tax compliance
  • Financial analysis
  • Problem solving and communication

Certification

IFRS Certificate

References

References available upon request.

Timeline

Customer Service Officer

Inland Revenue
08.2023 - Current

ICT Technical Consultant

Alarm NZ
01.2021 - 08.2024

Manager (Finance and Marketing)

A2J
01.2019 - 01.2020

Company Secretary

Dent care Dental
08.2016 - 12.2018

Auditor

C A K Rijas and Associate
01.2015 - 01.2016

PGDM - Finance, Marketing

Whitereia polytechnic college

MBA - International Business, Finance

APJ Abdul Kalam Technical University

MCOM - Finance

IGNOU

B.COM -

Mahatma University

Chartered Accountancy -

ICAI Ernakulum Chapter

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