Mariya Baby
Mt.Roskill,Auckland
Summary
Human resources representative with experience managing employee applications, employee benefits, employee hiring and onboarding, performance management and HR records. Reliable and organized team member with the ability to communicate effectively and handle office changes. Possess exceptional interpersonal skills with a proven ability to work independently and as part of a team. Possess expertise in all aspects of accounting and financial management. Demonstrated hands on experience to ensure company growth. Proven ability to manage multiple assignments efficiently while meeting tight deadline schedule. Success in streamlining existing operations turning around unprofitable functions and envisioning new concepts and future trends. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Officer
Inland Revenue
11.2023 - Current
- Experienced in reviewing and processing income tax returns for significant enterprises, ensuring compliance with tax regulations and policies.
- Skilled in analyzing payroll accounts and GST accounts to identify discrepancies, provide accurate assessments, and support businesses in meeting their tax obligations.
- Adept at delivering high-quality customer service, resolving tax-related inquiries, and assisting enterprises with compliance and reporting requirements. Strong attention to detail, regulatory knowledge, and the ability to interpret complex financial data.
- Established trustful relationships with customers through effective communication skills.
Human Resource Coordinator
Amazon
01.2021 - 05.2023
- Coordinated requests for background checks, preemployment drug tests, and college transcripts
- Developing and managing the recruitment process for the organization
- Identifying and resolving staff issues and handling employee grievances
- Developing and implementing various HR policies and procedures for the organization
- Handle confidential information and documents with discretion and maintain their proper organization
- Resolving SIM tickets and processing applications from APAC, EMEA
- Assisted with recruitment, onboarding, and the orientation process for new hires
Accounts Payable Associate
Exl
01.2019 - 11.2020
- Expert in creating and distributing Accounts Payable reporting for the Accounts payable management team
- Performed the processing duties of accounts payable including liaison with the vendors and staff to ensure prompt payment of invoices
- Verified completeness and accuracy of data and documentation for invoice data entry in order to facilitate month end closings
- Expert in managing client queries and timely payments
- Systematically file all the records along with the supporting documents for easy
Education
Bachelor's Degree - Finance and Taxation
Mahatma Gandhi University
01.2018
Skills
- Strong organizational skills
- Time-management skills
- Exceptional communication skills
- Interpersonal skills
- Ability to work independently
- Ability to work as part of a team
- Detail-oriented
- Ability to handle multiple tasks simultaneously
- Experience in managing budgets
- Experience in handling financial documents
- Expert in SQL
- Expert in MS Office
- Expert in Visual Basic
- Expert in EBS
- Customer support
- Quality assurance monitoring
References
References available on request
Personal Information
Badminton enthusiast
Timeline
Customer Service Officer
Inland Revenue
11.2023 - Current
Human Resource Coordinator
Amazon
01.2021 - 05.2023
Accounts Payable Associate
Exl
01.2019 - 11.2020
Bachelor's Degree - Finance and Taxation
Mahatma Gandhi University
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