Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Mariyah Mohsinally

Auckland,New Lynn

Summary

An enthusiastic and determined Social Science graduate who understands the value of people, teamwork and good processes. Someone who seeks to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I see myself as an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am a dedicated candidate with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Service Resource Coordinator

Dingwall Trust
06.2022 - Current
  • Administration and assistance with processing, payments and coordination for range of services across Dingwall Trust
  • Documented and organised all admissions, transitions, and exits of services
  • Maintaining live, accurate, detailed and up-to-date formal records through the use Exess in timely manner
  • Responsible for liaison, co-ordination, processing, reporting and expenditure retrieval with government organisations such as Oranga Tamariki
  • Training of all new staff on Exess and People Safe.
  • Maintained detailed records of all allocated resources, facilitating accurate reporting and forecasting for future projects.
  • Maintained up-to-date knowledge of industry trends and best practices, adapting resource coordination strategies as needed for optimal performance.
  • Streamlined communication between departments for improved project efficiency and timely completion.

Customer Service Representative

Bidfood Hamilton
11.2020 - 05.2022
  • Processing high-volume orders (up to $250k per day) using Realtime Programming
  • Sales generation and reporting, including damaged products, back orders and open orders
  • Customer complaint management and resolution.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Event Coordinator

S.N.D.T. Women’s University
06.2019 - 12.2019
  • Enhanced attendee experience by meticulously planning and executing event logistics.
  • Streamlined registration processes for increased efficiency and reduced waiting times.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Developed creative marketing materials that generated interest and boosted event attendance.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Developed creative themes for events and created related activities to engage attendees.

Teaching Assistant (Teacher’s Aide – Mental Disability School)

Dilkhush Special School
06.2019 - 11.2019
  • Improved overall class participation by implementing group activities and project-based learning.
  • Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
  • Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
  • Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
  • Supported classroom maintenance and upkeep, organizing books and materials.
  • Completed daily reports on attendance and disciplinary performance.

Teaching Assistant (Teacher’s Aide – Hearing Loss School)

Kamla Dharamshi Narsee Shruti School
06.2019 - 11.2019
  • Improved overall class participation by implementing group activities and project-based learning.
  • Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
  • Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
  • Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.

Education

Bachelor of Social Science: Double Majors Human Development & Psychology - Psychology And Human Development

University of Waikato
Hamilton, New Zealand
11.2021

Bachelor of Science (Hons) - Human Development (Developmental Counselling) - Human Development

S.N.D.T. Women’s University
Mumbai, India
01.2020

Skills

  • Excellent Communication
  • Time Management Abilities and Interpersonal Skills
  • Calm in stressful and high pressure situations
  • Determined to work hard and do “the right thing”
  • Learning and Growth Mindset
  • Reliability, Multitasking, Adaptability
  • Team Collaboration, Decision-Making, Attention to Detail, Problem-solving aptitude, Organizational Skills, Goal Setting
  • Documentation and Recordkeeping
  • Microsoft Office - Word, Excel, Power Point, Outlook
  • Exess Software
  • People Safe Software
  • Realtime Programming
  • IBM SPSS
  • JASP

Accomplishments

Represented the University of Waikato in the 2021 National Tertiary Badminton Championship (organized by University of Waikato and Tertiary Sport NZ) 31 July 2021 – 1 August 2021

References

References can be provided upon request

Timeline

Service Resource Coordinator

Dingwall Trust
06.2022 - Current

Customer Service Representative

Bidfood Hamilton
11.2020 - 05.2022

Event Coordinator

S.N.D.T. Women’s University
06.2019 - 12.2019

Teaching Assistant (Teacher’s Aide – Mental Disability School)

Dilkhush Special School
06.2019 - 11.2019

Teaching Assistant (Teacher’s Aide – Hearing Loss School)

Kamla Dharamshi Narsee Shruti School
06.2019 - 11.2019

Bachelor of Social Science: Double Majors Human Development & Psychology - Psychology And Human Development

University of Waikato

Bachelor of Science (Hons) - Human Development (Developmental Counselling) - Human Development

S.N.D.T. Women’s University

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Mariyah Mohsinally