Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Marjan Zeini

Auckland,AUK

Summary

i have been proudly working for ASB since 2012 bringing up Proactive Customer Specialist with comprehensive experience in handling account inquiries, loans, and banking products. Skilled in client relationship , resolving complaints with empathy, and educating clients on product features. Strong knowledge of general insurance products, CRM software, and problem-solving, bringing enhanced service efficiency and customer satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Specialist

ASB Bank
06.2021 - Current
  • Provide exceptional service to customers, addressing inquiries and resolving issues related to accounts, loans, and banking products.
  • Built strong relationships with customers, identifying their banking needs and recommending suitable products.
  • Educate clients on product features, benefits, and usage, enhancing their banking experience.
  • Collaborate with team members to streamline processes and improve service efficiency.
  • Handle customer complaints with empathy and professionalism, leading to increase in customer satisfaction scores
  • Processed customer transactions accurately and efficiently, including deposits, withdrawals, and account inquiries.
  • Maintained cash drawer accuracy and adhered to security protocols to prevent fraud.

Education

Software Engeenier - Xomputer

Azad University of Iran
Iran
06-2002

Skills

  • Genaral knowledge of general insurance products (eg, auto, home, commercial)
  • Complaint Handling
  • CRM Software
  • Customer Service
  • In-depth knowledge of general insurance products (eg, auto, home, commercial)
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Client relationship management
  • Proficiency in insurance software and CRM systems

Accomplishments

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Certification

  • Financial advice CPD
  • Personal banking -Customer specialist
  • General insurance introduction
  • Salesforce Certified Administrator - Salesforce.

Languages

Persian
Full Professional

Timeline

Customer Specialist

ASB Bank
06.2021 - Current

Software Engeenier - Xomputer

Azad University of Iran

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Marjan Zeini