Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Marjorie Santos

Cromwell,Cromwell

Summary

Dedicated and detail-oriented professional with a strong background in customer service and housekeeping, notably at Golden View Care. Excelled in teamwork and maintaining high cleanliness standards, significantly enhancing guest satisfaction. Skilled in bathroom cleaning and providing exceptional service, consistently meeting and exceeding employer expectations.

Overview

4
4
years of professional experience

Work History

Housekeeper

Golden View Care
07.2021 - Current

reference to be contact : juliet towers -(facility manager)

contact number: 027 293 1248 03 928 6015

email address: caremanager@goldenviewcare.co.nz

FOH Staff Member

Armando’s Kitchen
10.2021 - 12.2021
  • Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
  • Provided exceptional customer service, resulting in repeat business and positive online reviews.
  • Utilized time management skills effectively during peak hours to ensure all guests received prompt and attentive service.
  • Maintained a clean and organized dining area, contributing to an appealing atmosphere for patrons.


reference to be contact: armando varlotta (director)

contact number: +64 3 445 0303

email address: aramandoskitchen@gmail.com

Customer Service Cashier

Freeway Orchard
05.2021 - 08.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

reference to be contact: Kristine Jackson (Orchard Owner)

contact number: +64 3445 1500

email address: kristinjackson@xtra.co.nz info@freewayorchard.co.nz

Waitress

Monsoon Restaurant
12.2020 - 01.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.


reference to be contact: Rajeshwari Kaur (director)

contact number: + +64 3 445 0717

email address: monsoonrestaurant@gmail.com

Education

High School Graduate -

Betis Guagua National School
Guagua,pampanga
06.2013

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning

Additional Information

OBJECTIVES

To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.

To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my business experience to the fullest.

Timeline

FOH Staff Member

Armando’s Kitchen
10.2021 - 12.2021

Housekeeper

Golden View Care
07.2021 - Current

Customer Service Cashier

Freeway Orchard
05.2021 - 08.2021

Waitress

Monsoon Restaurant
12.2020 - 01.2021

High School Graduate -

Betis Guagua National School
Marjorie Santos