Mark Day
Beachlands,AUK
Summary
Over the past 20+ years I have honed my expertise in a variety of environments, leading operational teams comprising of up to 240+ staff. My career has been characterised by achievements in driving operational excellence within fast-paced and dynamic organisations. As a hands-on leader, I lead by example navigating challenges with teamwork, fostering a high functioning group, ensuring professional responsibility and accountability. I have led and directed security and risk management teams. Mentorship is central to my leadership style, enabling direct reports to excel in their roles. Engaging with all layers of the organisation, I communicate with a clear purpose and direction.
Overview
41
41
years of professional experience
Work History
NZ Post Head of Security and Compliance
NZ Post
01.2022 - 01.2024
- Ensured the Auckland Operations Centre was securely managed
- Managed contractors, maintenance and repair works
- Responsible for all facilities monitoring, access control and CCTV monitoring and management
- Responsible for all investigative activity for product loss and operational safety.
Facility Manager
Government Covid Response
01.2020 - 01.2022
- Responsible for facility management of the Pullman, Crowne Plaza, Grand Millennium and Waipuna Hotels
- Led initiatives to deliver the Covid Response Framework with multi-agency teams
- Managed all contractors, vendors under the Covid framework
- Led emergency and evacuation training daily.
International Security Consultant
TTEK Global Inc (UAE)
01.2019 - 01.2020
- Provided security consulting services internationally.
Director
MED Management Ltd, Dallas Investigations
01.2017 - 01.2018
- Directed MED Management Ltd and Dallas Investigations.
National Manager Fraud and Investigations
Tower Insurance
01.2016 - 01.2017
- Managed fraud and investigations for Tower Insurance.
National Manager International Targeting and Operations
NZ Customs Service
01.2013 - 01.2015
- Managed international targeting and operations for NZ Customs Service.
National Manager Maritime Surveillance and Technical
NZ Customs Service
01.2011 - 01.2013
- Managed maritime surveillance and technical operations for NZ Customs Service.
National Manager Drug Investigations Unit
NZ Customs Service
01.2009 - 01.2013
- Managed drug investigations unit for NZ Customs Service.
National Manager Intelligence Unit
NZ Customs Service
01.2009 - 01.2011
- Managed intelligence unit for NZ Customs Service.
NZCS Operations Manager
NZ Customs Service
01.2004 - 01.2009
- Managed operations at Auckland Airport for NZ Customs Service.
NZCS Supervising Drug Investigator
NZ Customs Service
01.1998 - 01.2004
- Supervised drug investigations for NZ Customs Service.
Customs Officer
NZ Customs Service
01.1983 - 01.1998
- Worked as a customs officer for NZ Customs Service.
Education
University Entrance -
Mt Roskill Grammar School
AucklandCoaching Diploma -
Massey University
Palmerston North, MWTSkills
- Success in any managerial role I have undertaken comes down to providing a clear plan and objectives I am an active listener and articulate my ideas clearly I have developed my communication style over 20 years in management roles to ensure I can handle conflict resolution effectively and with diplomacy I have a proven ability in multi level engagements to influence successful outcomes I am a qualified trainer for armed robbery and safety training and have delivered a number of courses to government, corporate and banking personnel to ensure safe and lawful tactics are applied in a crisis
- My leadership style is collaborative and direct
Key Competencies And Recent Achievements
Demonstrated excellence in team development, with a proven track record of transforming underperforming units into high achieving cohesive teams. Mentored and developed a team of 4 direct reports to 8 direct reports and 16 indirect reports as a part of a core operational management team, leading a total of 240+ FTE, NZ Customs (Auckland Airport)., Established a robust structure in collaboration with operational and policy groups, facilitating comprehensive training, reporting mechanisms and regular forums. This resulted in a proactive and well co-ordinated approach to H&S across the organisation, to prevent further incidents., Recognised for skills in change management processes across multiple organisations. I managed several streams of projects, people and processes to ensure the operation had continuity and progression for increased volumes and a risk based approach. Te Iho Project (NZ Post), Established a strong process utilising clean data, to analyse freight loss through the NZ Post network. With a strong eye on detail I developed strategies to implement into the operational areas, which helped direct the align resources to risk. An end-to-end process model was adopted by 3 corresponding managers to ensure organisational cohesion and reduction in loss of freight and safety incidents. Loss reduction of 12-15% in 18 months., Implemented a customer service focus towards lost freight and security compliance. Introduced a “whole of NZ Post” investigation response to lost freight that enabled customers to receive compensation within 5 days up to $2000 per claim, where loss of freight was caused by NZ Post. The process included claims, investigation, security and processing and sales managers and their teams. Customer satisfaction surveys feedback increased 15%, after being more responsive, decisive in our decision making and listening to our customers.
Operational Management Specific Skills
Risk management of all investigation files over $1000 in value., Development of security risk strategies across the NZ Post network, promoting preventative security strategies., 8 x direct reports (security advisors, security analyst, physical security manager and security technicians), Delivery of safety and vehicle audit and inspection programmes, Private Security contractors to NZ Post, Private investigations teams contracted to NZ post, Development and implementation of operational procedures in accordance with organisation policy and strategies., Responsible for access control systems and procedures via 3rd party contractor, ensuring performance SLA’s are adhered to and delivered consistently., Responsible for CCTV monitoring nationally, including scoping, layout, implementation and integration. Actively involved with CCTV operation rooms, functions and response plans., MBIE Operational Manager for Covid response plan – ensuring all health risks were managed and prevented with effective planning, communication and execution of duties., Security team deployment and security of hotel facility., Developed and led emergency response plans and attended to emergency incidents., National investigations Manager NZ Customs Service (NZCS), Tower Insurance, NZ Post, Cargo Manager Auckland Airport (NZCS) – ensuring all policy, procedures and legislation was understood, applied and managed appropriately.
Other Capabilities Qualifications
Current COA licence – endorsed Personal Guard, Property guard, security technician, security consultant, Crowd Control, Confidential document destruction agent and Private investigator., Qualified trainer – integrity, security awareness, armed robbery, Technical proficiency (Excel, word, Powerpoint), Analytical acumen (identification of trends and operational implementation), Product development (analytics, systems and procedures), Risk awareness (Development of risk assessments tools and procedures), Staff management and leadership (including recruitment and HR functions), Accurate decision maker and problem solver, Transport and logistics (Land Transport Act), including dangerous goods manager, Security and environmental awareness (Operational commander), Results orientated coach and mentor (Massey University)
What Sets Me Apart
Facility management: 2020-2022 within the Governments Covid Response, I was responsible for facility management of the Pullman, Crowne Plaza, Grand Millennium and Waipuna Hotels. I had overall responsibility for all safety and care of returning travellers (900+ per fortnight), staff, hotel workers, health, private security and defence force workers.
Led initiatives to deliver the Covid Response Framework with multi-agency teams.
Responsible for the delivery of world-class service under very strict provisions and high level media scrutiny and Govt watch group.
Led and coached health, defence, security and hotel teams to deliver consistently over a two year period, without detriment to their organisational values and culture.
Managed all contractors, vendors under the Covid framework, without detriment to their health and safety and that of the returnees.
Led emergency and evacuation training daily, conducted over 20 evacuations throughout Covid period, without compromise to anyone’s health and safety.
Hobbies and Interests
- Enjoy music and perform as a solo musician
- Spending time with my family
- Keen fisherman and recreational boaty
- Rugby and golf
Timeline
NZ Post Head of Security and Compliance
NZ Post
01.2022 - 01.2024
Facility Manager
Government Covid Response
01.2020 - 01.2022
International Security Consultant
TTEK Global Inc (UAE)
01.2019 - 01.2020
Director
MED Management Ltd, Dallas Investigations
01.2017 - 01.2018
National Manager Fraud and Investigations
Tower Insurance
01.2016 - 01.2017
National Manager International Targeting and Operations
NZ Customs Service
01.2013 - 01.2015
National Manager Maritime Surveillance and Technical
NZ Customs Service
01.2011 - 01.2013
National Manager Drug Investigations Unit
NZ Customs Service
01.2009 - 01.2013
National Manager Intelligence Unit
NZ Customs Service
01.2009 - 01.2011
NZCS Operations Manager
NZ Customs Service
01.2004 - 01.2009
NZCS Supervising Drug Investigator
NZ Customs Service
01.1998 - 01.2004
Customs Officer
NZ Customs Service
01.1983 - 01.1998
University Entrance -
Mt Roskill Grammar School
Coaching Diploma -
Massey University
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