Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mark Gillies

Morrinsville,WKO

Summary

I have had 26 years in the Automotive Industry with the Majority of this being in Customer Service, i am highly motivated & hardworking. i enjoy learning & teaching, am an easy going person.

With my spare time I enjoy spending quality time with my kids and wife. Also enjoy Hunting and motorcycle riding when I get a chance.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Self Employed

Waikato Automotive Solutions Ltd
, Morrinsville
08.2022 - Current

Waikato Automotive Solutions Ltd.
Founder and Owner
Dates of Operation: [Insert Start Date] – [Insert End Date]

  • Established a mobile automotive business specializing in paintless dent removal, ceramic coating, restoration, and insurance repairs.
  • Developed a strong client base through exceptional service and quality workmanship, building a reputation for reliability and expertise in the automotive industry.
  • Successfully managed all aspects of the business, including operations, customer relations, marketing, and financial management..
  • After two successful years, we have decided to close the business due to a change in direction, reflecting a strategic decision for future opportunities.

Through this venture, I gained valuable experience in entrepreneurship, business management, and customer service, further enhancing my skills in the automotive field.

Panel & Paint Estimator

Anderson Street Panel & Paint
Morrinsville
02.2021 - 08.2022

Panel & Paint Estimator, carrying out & submitting quotes through operating software iBodyShop, digital assessing for IAG, VERO, etc.

Main Task as follows...

Estimating

Invoicing

Parts ordering

Stock ordering

Along with still working on the floor from time to time.

Jesse Werder - 0272773109

Service Manager

Fairview Motors Ltd
Hamilton, WKO
01.1995 - 01.2021

Fairview Motors Ltd.
26 Years of Service

During my extensive tenure at Fairview Motors Ltd., I developed a diverse skill set and held multiple roles that reflect my dedication and growth within the company.

  • Apprentice Car Painter (1996-1999)
    Began my career as an apprentice, honing my skills in automotive painting. Achieved my trade qualification in 1999.
  • Ford Service Advisor (1999-2001)
    Transitioned to a service advisor role, where I managed a team of six mechanics. Focused on enhancing customer experiences and streamlining service operations.
  • Technical Paint Representative (2001-2007)
    Promoted to technical paint representative, responsible for sales of Spies Hecker, Lechler, and Metalux paints. Maintained key accounts and provided technical solutions to clients.
  • Panel & Paint Manager (2007-2013)
    Advanced to panel and paint manager, overseeing a team of eight technicians. Implemented digital assessment processes to improve efficiency and quality in operations.
  • Ford Service Manager/Operations Manager (2013-2022)
    Promoted to service manager and operations manager, where I led the overall operations of the Ford service department, panel shop, and pre-delivery bay with a staff of 45. Collaborated closely with directors and shareholders.

Greg Kerby - 0274997751 ( Operations Manager )

Bill Forrest - 0274787340 ( Managing Director )

Education

Automotive Refinisher

Waikato Polytech
Waikato
04.1999

Skills

  • Computer Skills
  • Data Management
  • PPE Compliance
  • Networking
  • Self-Directed
  • Social Perceptiveness
  • Analytical Thinking
  • Organization
  • Flexible and Adaptable
  • Research
  • Dependable and Responsible
  • Relationship Building
  • Active Listening
  • Communication
  • Problem-Solving

Certification

Automotive Refinisher

Ford Certified Service Advisor

Ford Certified Master Service Manager

Customer Skill X Certificate

Timeline

Self Employed

Waikato Automotive Solutions Ltd
08.2022 - Current

Panel & Paint Estimator

Anderson Street Panel & Paint
02.2021 - 08.2022

Service Manager

Fairview Motors Ltd
01.1995 - 01.2021

Automotive Refinisher

Ford Certified Service Advisor

Ford Certified Master Service Manager

Customer Skill X Certificate

Automotive Refinisher

Waikato Polytech
Mark Gillies