Summary
Overview
Work History
Education
Skills
Timeline
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Mark Hamilton

Summary

Experienced Crew Trainer with 4 years of experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures. A hardworking and passionate job seeker with strong organizational skills. I am ready to help the team achieve company goals.

Overview

6
6
years of professional experience

Work History

Crew Trainer

McDonald's Restaurant
06.2019 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Maintained current knowledge of all team position requirements.

Crew Member

Chipmunks Playland & Cafe
02.2018 - 06.2019
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Became familiar with products to answer questions and make suggestions.
  • Stocked shelves to organize aisles in assigned department.
  • Accurately operated cash register to process customer payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Brewed coffee and tea and changed out drink station syrups.
  • Completed milkshakes and ice cream desserts for customers.

Education

Bachelor of Arts - Dance

University of Auckland
Auckland, NZ
03.2024

High School Diploma -

Pakuranga College
Auckland, NZ
10.2019

Skills

    • Employee Onboarding
    • Performance Evaluation
    • Delegating Work
    • Learning Platforms
    • Policies and Procedures
    • Processing Payments
      • POS Systems
      • Training Tools and Resources
      • Coaching and Mentoring
      • Sales Expertise
      • Team Leadership
      • Active Listening

Timeline

Crew Trainer

McDonald's Restaurant
06.2019 - Current

Crew Member

Chipmunks Playland & Cafe
02.2018 - 06.2019

Bachelor of Arts - Dance

University of Auckland

High School Diploma -

Pakuranga College

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Mark Hamilton