Mark Hodges
Ngaruawahia,Waikato
Summary
Strategic National Manager known for high productivity and efficient completion of tasks. Specialize in operations management, team leadership, and strategic planning. Excel in communication, problem-solving, and adaptability to drive organizational success. Committed to leveraging these skills to achieve company goals and improve operational efficiency.
Overview
42
42
years of professional experience
Work History
National Manager Client Support Debt Managment
Ministry Of Social Development
09.1995 - 05.2024
- Directed, trained and mentored regional managers on best practices for customer service and sales growth.
- Ensured compliance with relevant regulations governing health and safety within each region.
- Managed the budget for the entire organization ensuring cost effectiveness while maintaining high standards of service delivery.
- Established relationships with key customers at a national level and provided support as needed.
- Collaborated with senior management team on strategic initiatives designed to improve operational efficiency across the organization.
- Monitored day-to-day operations of the national organization and identified areas of improvement.
- Monitored compliance with industry regulations and company policies to mitigate risk.
- Facilitated team meetings and workshops to align on goals and strategies.
- Managed crisis situations, implementing contingency plans to minimize impact on operations.
- Guided change management initiatives to ensure smooth adoption of new business practices.
- Implemented process improvements to increase operational efficiency and reduce costs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Police Constable
Royal New Zealand Police
05.1988 - 08.1995
- Enforced laws and ordinances related to state statutes or local regulations.
- Investigated criminal activity, collecting evidence, interviewing witnesses, and writing reports.
- Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
- Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
- Testified in court at criminal hearings and trials as to scenes observed, evidence collected and previous incidents.
Radar Specialist
Royal New Zealand Navy
02.1982 - 10.1987
- Carried out daily watchkeeping duties while at sea.
- Responded to any alarms or distress calls received over radio communication systems.
- Assisted in loading and unloading cargo from ships using cranes or other lifting devices.
- Inspected rigging components for wear or damage prior to use and replaced if necessary.
Education
Westlake Boys High School
New Zealand Police
Ministry of Social Development
Skills
- Operations Management
- Strategic Planning
- Business performance management
- Budget Oversight
- Reporting management
- Cross-Functional Communication
- Documentation And Reporting
- Influencing and negotiating
- Budget Administration
- Cross-Functional Collaboration
- Resource Allocation
- Talent Development
- Reporting oversight
- Organizational improvement
Timeline
National Manager Client Support Debt Managment
Ministry Of Social Development
09.1995 - 05.2024
Police Constable
Royal New Zealand Police
05.1988 - 08.1995
Radar Specialist
Royal New Zealand Navy
02.1982 - 10.1987
Westlake Boys High School
New Zealand Police
Ministry of Social Development
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