Mark Lao
Auckland,AUK
Summary
Versatile and results-driven professional with extensive experience at Apollo Kitchen, adept in hardware assembly and exceptional problem-solving abilities. Proven track record of enhancing quality control and fostering team collaboration, leading to increased efficiency and customer satisfaction. Demonstrates a commitment to safety practices and reliability, ensuring project success and operational excellence.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
1
1
Certification
Work History
Installation Assistant
GJ Kitchen, Apollo Kitchen and Slide Shop
- Managed inventory control for installation materials, preventing delays due to stock shortages or mismanagement.
- Reduced project completion time by effectively coordinating with team members and managing tasks.
- Performed thorough quality checks on installations, identifying potential issues before they escalated.
- Actively communicated with clients throughout the installation process to address concerns or questions promptly.
- Collaborated with sales teams to provide accurate installation estimates for clients, resulting in increased revenue.
Warehouse Assistant
Apollo Kitchen
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
Receptionist
Apollo Kitchen
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Director, Transportation Services
Three Transport
- Mentored team members to foster their professional growth and elevate overall department performance levels.
- Stayed current on industry trends and best practices, adapting strategies accordingly to maintain a competitive edge in the marketplace.
- Developed comprehensive contingency plans for managing unforeseen events or disruptions that could impact service levels negatively.
- Developed and enforced safety policies, leading to a significant reduction in accident rates among drivers.
Restaurant Waiter
Go Go Music Cafe
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
Sales Associate
Mobile Phone Retail Store
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Delivery Driver
Domino's Pizza
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Education
Bachelor of Arts - Design
University of Auckland
Auckland, NZHigh School Diploma -
Westlake Boy High School
Auckland, NZ10-2023
Skills
- Hand-tool proficiency
- Hardware assembly
- Software configuration
- Following safety practices
- Diagnostics and troubleshooting
- Troubleshooting and testing
- Scheduling
- Problem-solving abilities
- Hand and power tools
- Safety awareness
- Team building
- Quality Control
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Achieved Increased team efficiency by 30%
- Increased sales by 15%
- Customer praise rate of 81%
- Customer return rate of 63%
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Full Professional
English
Full Professional
Interests
- Outdoor Recreation
- Photography
- Graphic Design
- Drawing and Painting
- Interior Design
- Food Tourism
Timeline
- Achieved Increased team efficiency by 30%
- Increased sales by 15%
- Customer praise rate of 81%
- Customer return rate of 63%
Installation Assistant
GJ Kitchen, Apollo Kitchen and Slide Shop
Warehouse Assistant
Apollo Kitchen
Receptionist
Apollo Kitchen
Director, Transportation Services
Three Transport
Restaurant Waiter
Go Go Music Cafe
Sales Associate
Mobile Phone Retail Store
Delivery Driver
Domino's Pizza
Bachelor of Arts - Design
University of Auckland
High School Diploma -
Westlake Boy High School
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