Mark Lindsay
Wellington,WGN
Summary
I am an excellent communicator, both written and verbal. I listen well to others and I am not afraid to ask for clarification, if I don't understand the question. I work effectively in a team environment and I have demonstrated teamwork while employed with Kilbirnie Sports. I enjoy a challenge and can adapt to changes. I am always excited and ready to give it my best. I am self-motivated and able to work autonomously using my own initiative. I am reliable and do not need constant supervision once I know the expectations. I am enthusiastic and always willing to learn and take direction from those more experienced than I.
Overview
27
27
years of professional experience
Work History
Sales Consultant
Kilbirnie Sports
Wellington, WGN
10.2004 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Responded to telephone and in-person requests for information.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Maintained clean sales floor and straightened and faced merchandise.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Process Worker
SGS Wool Testing
Wellington, WGN
02.1999 - 10.2004
- Maintained a clean and organized workspace, resulting in a safer environment for all employees.
- Collaborated with team members to achieve daily production goals and consistently meet deadlines.
- Maintained compliance with health, safety, and environment practices.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Inspected products and machines to maintain quality and efficiency.
Butcher Assistant
New World Miramar
Wellington, WGN
02.1997 - 02.1999
- Assisted in maintaining a clean and organized butcher shop, adhering to strict sanitation guidelines.
- Demonstrated proficiency in using industry-specific tools such as knives, saws, and grinders for accurate cuts.
- Packaged and weighed products for customers and supported individual product selection process.
- Ground, cut and arranged various meat products for sale.
- Collaborated with team members for smooth daily operations through effective communication and coordination.
- Maintained high-quality standards by strictly adhering to food safety regulations during all stages of meat handling.
- Supported head butcher with precise cutting, trimming, and deboning of various meats for optimal presentation.
- Stocked, rotated and priced merchandise to meet store standards.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
Education
Sixth & Fifth Form School Certificate -
Wellington College
Wellington, NZ12.1996
Skills
- Time Management
- Product and service knowledge
- Teamwork
- Customer Satisfaction
- Verbal Communication
- Strong Work Ethic
- Data Entry
- Microsoft Excel
- Microsoft Outlook
- Product Knowledge
- Documentation
- Staff Training
- Stock management
- Active Listening
- Customer Service
Hobbies:
When I'm not working, I'll be spending time with my Family and Friends. I enjoy reading, I always have a good book on the go. I also keep my myself Fit and Active, by going to the gym or taking the dog for a walk or run. By keep Fit it keeps me mentally and physically strong.
Timeline
Sales Consultant
Kilbirnie Sports
10.2004 - Current
Process Worker
SGS Wool Testing
02.1999 - 10.2004
Butcher Assistant
New World Miramar
02.1997 - 02.1999
Sixth & Fifth Form School Certificate -
Wellington College