Mark Maposua Nonu
Flat Bush,Manukau
Summary
Personable Senior Associate with 8-year background in retail and related positions. Proficient in use and troubleshooting of POS systems. Successful meeting goals through effective team coordination and proactive customer service. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
8
8
years of professional experience
Work History
Duty Manager
Ezi Car Rentals
01.2023
- Managing bookings from online, Staff rostering, Admin and reception, Credit card transaction, Managing invoices, Excel spread sheet, Managing and overlooking customer agreements, Allocating fleet, Exceptional customer service face to face/phone, Outlook email outbound and inbound, Compliance with NZ road laws
Linehaul allocator
Scott’s Refrigerated Logistics
01.2022 - 01.2023
- Managing linehaul drivers for multi drop deliveries across interstates, Coordinating the loading and unloading of interstate vehicles with our customer, Managing driver hours to ensure our practices abide by the National Heavy Vehicle Law, Coordinating with the Fleet Manager to ensure vehicles are taken off the road for repairs as necessary, Proof of delivery compliance, Review and approval of driver's payroll on a weekly basis, Planning excel sheets for freights that needs to travel, Responding to all customer enquiries with a sense of urgency and proactively communicating all issues that will affect deliveries
Customer Service Specialist
National Mini Storage Ltd
01.2018 - 01.2022
- Confident in using - outlook, word, excel, Exceptional customer service face to face, Excellent communication skills with handling calls, Admin and Reception, Process payments and banking Automatic payments, Process of direct debits/credit cards, Great with customers and selling solution in person and over the phone, Managing invoices, Alarming the facility/monitoring security, Debt management, Creating and replying to emails through outlook, Ordering office equipment e.g
- Office max, full circle, Oji, Trouble shooting issues relating Storman failures and, Able to deal with change, as well as be able to work well with a variety of different people, A good team player who will get stuck in where needed and use my initiative to get the job done
Customer service
Kmart
01.2015 - 01.2018
- Customer services, General Merchandising, Check-out operator/cash handling, Door greeter, PA announcements for sales or customer service, Stock take, Checking valid receipts, Lost prevention security
Education
High School Diploma -
Tangaroa College
Auckland, NZSkills
- Customer Service
- Customer service focus
- Time Management
- New Employee Training
- Team Supervision
- Attention to Detail
- Service Management
- Operations Management
- Staff Scheduling
- Professionalism and Integrity
- Customer Communication
- Written and oral communication
References
Referees upon request
Timeline
Duty Manager
Ezi Car Rentals
01.2023
Linehaul allocator
Scott’s Refrigerated Logistics
01.2022 - 01.2023
Customer Service Specialist
National Mini Storage Ltd
01.2018 - 01.2022
Customer service
Kmart
01.2015 - 01.2018
High School Diploma -
Tangaroa College
Similar Profiles
Rosita Ah-VuiRosita Ah-Vui
Customer Relations Agent at Ezi Car RentalsCustomer Relations Agent at Ezi Car Rentals
Tyrin QuinnTyrin Quinn
Car Groomer and Fleet Organiser at Ezi car rentalCar Groomer and Fleet Organiser at Ezi car rental
Dejene KumelaDejene Kumela
Customer Relations Agent at Ezi Car RentalCustomer Relations Agent at Ezi Car Rental