Mark Nicholls
Auckland,Kelston
Summary
Dynamic leader with a proven track record at Fisher House Limited, excelling in operations management and staff development. Spearheaded strategic initiatives, enhancing company performance and fostering client relationships. Skilled in negotiation and team collaboration, achieved significant market expansion and cost savings. Demonstrates a commitment to continuous improvement and employee empowerment. Strategic and results-oriented business leader with experience in strategy, planning and operations. Skilled in developing and executing business plans to maximize profitability, streamline operations and maintain compliance with industry regulations. Proven people leader motivates and optimizes staff performance and productivity. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
Managing Director
Fisher House Limited
04.2015 - 08.2024
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
- Launched innovative products/services that captured new market share while maintaining competitive pricing structures.
- Fostered an inclusive work environment by championing diversity initiatives and empowering employees at all levels.
- Championed process improvement initiatives to streamline workflows, reduce costs, and enhance productivity.
- Promoted a culture of continuous learning by investing in employee development programs and resources.
- Expanded market presence through successful negotiation of key partnerships and acquisitions.
Business Operations Manager
Jam Hospitality Group
06.2014 - 03.2015
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decisionmaking.
Group Procurement Manager
Barworks Hospitality Group (now Star Hospitality
03.2007 - 06.2014
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Negotiated contracts with suppliers to obtain favorable terms and pricing.
- Reduced procurement costs by implementing strategic sourcing initiatives and negotiating favorable contracts with suppliers.
- Collaborated with finance departments on budgeting and forecasting activities, ensuring accurate representation of procurement expenses and cost-saving opportunities.
- Developed strong relationships with key suppliers, resulting in improved communication, better pricing, and reliable delivery schedules.
- Utilized market intelligence to identify opportunities for savings and cost reduction.
- Streamlined procurement processes for increased efficiency and cost savings through the implementation of digital tools and automation.
- Analyzed supplier contracts to confirm compliance with company policies and procedures.
- Oversaw contract administration activities, including drafting agreements, negotiating terms, managing renewals, and addressing disputes or discrepancies as needed.
- Conducted thorough supplier evaluations, selecting vendors based on quality, price, reliability, and commitment to sustainability initiatives.
- Monitored and managed procurement budget to control costs.
- Drove continuous improvement initiatives within the procurement function by identifying areas for optimization and proposing actionable recommendations.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Prepared and presented reports to management on purchasing trends and cost savings to aid in decision making.
- Collaborated with internal stakeholders to understand departmental needs, developing tailored procurement solutions that met their requirements while minimizing costs.
- Led sourcing process for new vendors to get quality products and services and mitigate risk.
- Created and maintained portfolio of qualified vendors to expand options.
Beverage & Systems Manager
SKYCITY Entertainment Group
11.1996 - 03.2007
- Mentored junior team members in advanced technical skills and provided guidance on professional development opportunities.
- Coordinated with external consultants during system migrations or expansions, ensuring seamless integration with existing infrastructure and minimal disruption to endusers.
- Collaborated with business stakeholders to define system requirements for new technology initiatives, translating needs into actionable project plans.
- Managed systems infrastructure, overseeing logistical movement to maintain smooth operations and prevent equipment and skill deficits.
- Wrote and updated technical documentation covering system components.
- Administered system controls, databases, and networks.
Education
High School Diploma -
Kelston Boys High School
Auckland, NZSkills
- Operations Management
- Staff Management
- Quality Assurance
- Team Collaboration
- Client Relationships
- Mentoring and training
- Account Management
- Business Planning
- Strategic Planning
- Business Administration
- Budget Development
- Business Development
- Negotiation
- New business launch
- Financial Management
- Budget Management
- Human Resources
Timeline
Managing Director
Fisher House Limited
04.2015 - 08.2024
Business Operations Manager
Jam Hospitality Group
06.2014 - 03.2015
Group Procurement Manager
Barworks Hospitality Group (now Star Hospitality
03.2007 - 06.2014
Beverage & Systems Manager
SKYCITY Entertainment Group
11.1996 - 03.2007
High School Diploma -
Kelston Boys High School
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