Summary
Overview
Work History
Skills
Affiliations
Certification
Accomplishments
References
Timeline
Generic

Mark Pearson

Wellington

Summary

Dynamic Operations Manager at McFall Fuel Ltd with a proven track record in team collaboration and stakeholder engagement. Enhanced operational efficiency through strategic oversight and compliance maintenance, achieving significant improvements in productivity. Skilled in employee training and problem-solving, fostering a safe and motivated work environment.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Operations Manager

McFall Fuel Ltd
Greater Wellington Region
05.2015 - Current
  • Built a strong operational team and coordinated with other departments to ensure efficient operations & meet customer demands.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Managed staffing needs through recruitment, selection, onboarding, and training.
  • Formed and sustained strategic relationships with all stakeholders.
  • Directed operations staff by providing guidance, training, and support to meet company objectives.
  • Supervised day-to-day workflow of employees to maximize productivity and maintain quality standards.

Contract Courier

Pace
Wellington & Bay of Plenty
02.2012 - 05.2015
  • Gained proficiency in small business accounting and reporting practices to operate a courier business independently.
  • Picked up incoming stock and delivered materials to designated locations.
  • Forged and upheld professional relationships with customers.
  • Ensured vehicle maintenance, cleanliness, and organized packages for optimal delivery efficiency.
  • Maintained delivery vehicle with regular upkeep and basic repairs.
  • Assisted in the sorting and preparation of packages for next-day deliveries.
  • Delivered packages to homes, businesses, hospitals, schools, construction sites and other locations in a timely manner.
  • Managed customer relations concerns effectively, ensuring alignment with company policies and a respectful approach.

Group fitness instructor

City Fitness
Multi-site wellington region
03.2008 - 05.2015
  • Led dynamic group fitness classes in high-energy environments, ensuring participant engagement and motivation.
  • Attended professional development workshops related to group exercise instruction and leadership skills.
  • Conducted regular evaluations of instructors to ensure quality standards were met.
  • Demonstrated proper form and technique for exercises to ensure safety of participants.
  • Invited individuals of all ages and fitness levels to participate in classes.
  • Provided exceptional fitness experience to all members by exemplifying company core values.
  • Led special fitness events and challenges to keep the community engaged and motivated.

Driver / Operations Support

MoveSmart Ltd
Wellington
03.2007 - 03.2011
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Updated and maintained databases with current information.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Contract Courier

New Zealand Couriers
12.2004 - 03.2007
  • Gained proficiency in small business accounting and reporting practices to operate a courier business independently.
  • Picked up incoming stock and delivered materials to designated locations.
  • Forged and upheld professional relationships with customers.
  • Ensured vehicle maintenance, cleanliness, and organized packages for optimal delivery efficiency.
  • Maintained delivery vehicle with regular upkeep and basic repairs.
  • Assisted in the sorting and preparation of packages for next-day deliveries.
  • Delivered packages to homes, businesses, hospitals, schools, construction sites and other locations in a timely manner.
  • Managed customer relations concerns effectively, ensuring alignment with company policies and a respectful approach.

Territory Manager

Wrigley Ltd
Wellington
03.2003 - 11.2004
  • Increased territory sales by implementing strategic market penetration techniques.
  • Met or exceeded established targets for revenue growth month over month.
  • Stayed current on competitor sales, prices and products.
  • Participated in trade shows and industry events to represent the company and gather market insights.
  • Resolved customer complaints promptly and professionally.
  • Planned travel schedule for visiting stores within assigned territory on a regular basis.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Conducted cold calls to offer services to potential customers.
  • Coordinated with logistics to ensure timely delivery of products to clients.

Contract Courier

CourierPost
04.1998 - 03.2003
  • Gained proficiency in small business accounting and reporting practices to operate a courier business independently.
  • Picked up incoming stock and delivered materials to designated locations.
  • Forged and upheld professional relationships with customers.
  • Ensured vehicle maintenance, cleanliness, and organized packages for optimal delivery efficiency.
  • Maintained delivery vehicle with regular upkeep and basic repairs.
  • Assisted in the sorting and preparation of packages for next-day deliveries.
  • Delivered packages to homes, businesses, hospitals, schools, construction sites and other locations in a timely manner.
  • Managed customer relations concerns effectively, ensuring alignment with company policies and a respectful approach.

Skills

Health and safety compliance

Systematic approach

Team collaboration

Employee training

Stakeholder engagement

Compliance maintenance

Transport operations management

Professional commitment

Troubleshooting and problem solving

Recruitment and onboarding

Operations oversight

Preventive maintenance strategies

Operational administration

Execution and strategy

Affiliations

  • Paddle boarding, surfing
  • DIY home renovations
  • Family time

Certification

Driver's license classes 1-5, DG, and F

First aid certificate

Fuel handlers certificate

Accomplishments

Leadership course

conflict resolution course

References

References available upon request.

Timeline

Operations Manager

McFall Fuel Ltd
05.2015 - Current

Contract Courier

Pace
02.2012 - 05.2015

Group fitness instructor

City Fitness
03.2008 - 05.2015

Driver / Operations Support

MoveSmart Ltd
03.2007 - 03.2011

Contract Courier

New Zealand Couriers
12.2004 - 03.2007

Territory Manager

Wrigley Ltd
03.2003 - 11.2004

Contract Courier

CourierPost
04.1998 - 03.2003

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Mark Pearson