Mark Pilgrim
Summary
To obtain a position where I can utilise my analytical skills, further develop my professional Business Analyst experience and where I can play a leading role in contributing to the overall success of the team and organisational goals. The experience I have gained throughout my career has provided me with a superior customer focus along with sound analytical and modelling skills.
Technical professional prepared for impactful contributions in business analysis and system implementation. Proven track record in identifying business needs, developing solutions, and ensuring seamless integration. Strong focus on collaboration, adaptability, and achieving tangible results. Skilled in data analysis, process improvement, and stakeholder communication, consistently delivering projects aligned with organizational goals.
Technical professional with extensive experience in business analysis and bridging gap between technical teams and business stakeholders. Known for delivering impactful solutions that optimize processes and enhance system functionalities. Emphasizes team collaboration and adaptability, ensuring consistent and reliable outcomes.
Overview
39
39
years of professional experience
Work History
Technical Business Analyst - Contract
New Zealand Defence Force
08.2018 - Current
- Tasks
- Development of Project Initiation Document
- Elicit requirements
- Conduct solution analysis
- Development and documentation of the Project Business Case(s)
- Conduct Security Risk Analysis as required.
- Develop concept documents for NZDF network interfacing
- Work with End Users to ensure their needs are met
- Work with vendors to ensure the solution meets the users' needs
- Work with internal teams for BAU handover
- Review design documentation
- Work with internal teams for Certification and Accreditation of NZDF Systems
- Work with Product Teams to:
- Ensure project needs can be met
- Required products will be allocated to the appropriate Program Increment
- Put together Epics, Features and Stories
- Achievements
- Updated the business case for a major deployed ICT upgrade
- Elicited of Business Requirements for:
- Deployed infrastructure upgrade
- Mobile operational evaluation solution
- International test and experimentation network
- New Infrastructure for new Maritime Patrol Aircraft
- Developed interface concept documentation between two disparate systems
- Implemented a ship wide information system on HMNZS Aotearoa
- Developed ICT implementation strategy for temporary accommodation of new Maritime Patrol Aircraft.
- Developed Service Management documentation for temporary accommodation of new Maritime Patrol Aircraft
Release and Deployment Manager - Contract
Accident Compensation Corporation
03.2018 - 08.2018
- Tasks
- Manage Software release to Production and Pre-Production environments
- Coordinate resources to ensure appropriate personnel are available for a deployment
- Develop release Management Plans
- Coordinate and plan with other large programmes of work
- Ensure ACC Release and Deployment processes are followed
- Manage appropriate business workarounds during Early Life Support
- Review Blue-Green deployments
- Review product back-log for release activities
- Take part in sprint retrospectives
- Achievements
- Managed releases for ACC Business Intelligence programme
- Managed Human Resource system releases
- Integrated new data sources in to existing Business Intelligence environment
- Provided input regarding release and deployment tasks and processes into daily stand-ups
Technical Business Analyst - Contract
Ministry of Justice
07.2017 - 11.2017
- Tasks
- Requirements Traceability
- Testing Support
- Solution Analysis
- Vendor Engagement
- Migration Planning
- Business Engagement
- Achievements
- Conducted a gap analysis between different sets of requirements
- Provided the vendor with additional collateral for reporting and system configuration
- Traced the completed test cases back to the signed off requirements
- Captured and presented solution options for transition components
Technical Writer / Business Analyst - Contract
Housing New Zealand
04.2017 - 06.2017
- Tasks
- Security Policy review and updates
- Develop Escalation and Support Matrix
- Establish OLA/SLA's
- Develop Device Policy
- Review and Update “how to” documentation
- Review and update knowledge base documentation
- Develop Service Catalogue
- Achievements
- Published draft Security Policy for sign off
- Published draft OLA/SLA's for sign off
- Published Device Policy for signoff
- Published draft template for Service Catalogue
Technical Business Analyst - Contract
IHC
09.2015 - 04.2017
- Tasks
- Elicitation of Technical Functional and Non-Functional Requirements for:
- Voice Services
- Networks Services
- Mobile Device Management
- Data Centre Migration
- Evaluation of alternate Mobile Device Management solutions
- Develop initial Test Strategy
- Ad Hoc project tasks
- Writing solution comparison papers
- Providing implementation troubleshooting
- Providing end user pilot support
- Developing support documentation
- Integrating end user devices
- Achievements
- Successfully completed the pilot for the Enterprise Mobile management implementation
- Collaborated with vendors to ensure right fit solutions for IHC
- Successfully developed solutions to implementation issues
- Analysed and put together a solutions options paper to replace the current pager system
- Developed solutions to push profiles and configurations to user phones and tablets
- Developed user guides for deployed devices
Business Analyst - Contract
Gen-i/Spark Digital New Zealand - MSD Data Centre Migration
01.2014 - 09.2015
- Tasks
- Elicitation of High Level and Detailed requirements for All of Government Data Centre migrations
- Conducting workshops to align customer and vendor requirements.
- Developing Solution Acceptance process
- Ad hoc project tasks.
- Network Diversity Documentation
- Due Diligence Report compilation
- Consulting on WAN design
- Writing Test Strategy
- Achievements
- Produced High Level and Detailed Requirements
- Produced Service Management Design for both new WAN networks and transition WAN networks
- Participated in design of new Layer 1 and layer 2 networks
- Collaborated on developing Transition Services for TaaS
- Collaborated on Due Diligence Report
- Coordinated and developed production of Deliverable Documents
Business Analyst - Contract
Telecom New Zealand - Data Transport Services / Carrier Ethernet
02.2013 - 12.2013
- Tasks
- Developing detailed functional requirements for the service to market work stream for one of Telecoms top three projects – Optical Transport Network.
- Conducting workshops to align Product teams with Development teams.
- Ensuring business processes align with the new products.
- Developing and elaborating Use Cases.
- Eliciting and refining business requirements.
- Achievements
- Successfully aligned the scope of work with the time available for delivery.
- Production of a detailed functional requirements document for one of Telecoms top three projects – Optical Transport Network.
- Successfully identified and engaged various business teams to ensure requirements and system development were able to meet the project objectives.
- Produced triage Management Plans for pilot installations
- Produced scope document for pilot installations
Business Analyst - Contract
New Zealand Qualifications Authority - Cyber Security Risk Assessment
12.2012 - 02.2013
- Tasks
- Conduct Cyber Security Risk Assessment.
- Conduct workshops to collect cyber security risk information.
- Identify cyber security risks to three of NZQA's critical information assets.
- Identify mitigation strategies to identified risks.
- Achievements
- Successfully produced the Cyber Security Risk Assessment across three critical information assets.
- Utilised aspects of Octave Allegro alongside NZQA's in house risk assessment methodology.
Business Analyst - Contract
Department of Labour (Immigration) New Zealand - Immigration Global Management System
04.2011 - 11.2012
- Tasks
- Assessing RFP respondents
- Developing Business Processes using BPMN
- Writing discussion documents for vendor selection
- Participating in discussion groups during vendor selection
- Administering and developing procedures for the Departments use of Sparx Enterprise Architect
- Lead BA for Access Management, Intelligence Management
- Develop functional requirements
- Achievements
- Successfully participating in the selection process for a vendor to partner in the new Immigration Global Management System.
- Developed Access Management business processes for the new Immigration Global Management System
- Developed the Access Management Uses Cases for external access and role based access
Business Analyst - Contract
Telecom New Zealand - Operational Separation, Data Compliance - Wireline Stability and Robustness
04.2010 - 04.2011
- Tasks:
- Reviewing and providing feedback on requirements and solution documents.
- Managing and communicating programme requirements with internal customers.
- Ensuring the proposed system solutions fit with the Chorus business
- Communicate any concerns back to the Data Compliance programme from Chorus.
- Work with Chorus business users to ensure the successful implementation of the solutions
- Resolving issues or queries from the programme regarding the Chorus business.
- Eliciting business requirements
- Documentation and presentation of business requirements for sign off.
- Requirements analysis
- Achievements:
- Development of new Service Company employee set up procedures.
- Definition of Chorus profiles within a major Telecom system (ICMS).
- Develop requirements and implement solutions to stabilise a major Telecom system (Wireline)
Business Analyst
Alcatel-Lucent
05.2008 - 04.2010
- Tasks:
- Management of business requirements.
- Elicitation of requirements
- Translation of business requirements to service specifications and functional specifications
- Determine solution compliance with requirements
- Management of customer and internal solution stakeholders
- Maintain requirements traceability to contract, delivery and test components
- Peer review and ensure the quality or business and system requirements
- Facilitate workshops and analysis sessions to derive business and system requirements
- Ensuring requirements are uploaded and managed in Requisite Pro and Enterprise Architect
- Developing Use Cases, Activity Diagrams, Sequence Diagrams and Work Flow Diagrams using both Enterprise Architect and MS Visio
- Developing and updating design documentation to meet change requests and up scopes
- Impact assessment of changes in requirements such as up-scopes
- Achievements:
- Developing compliance and traceability for a new Service Troubleshooting system
- Developing Solution Assessment Review for a network traffic engineering and capacity planning project
- Traceability for a large network implementation using Rational Requisite Pro
- Developing the Functional Specifications for the Service Troubleshooting project from initiation through up-scopes to sign-off
- Collaborating with the Telecom BA's to develop the sequence of steps to troubleshoot a customer's issues.
- Collaborate with the Network Solution Managers / Technical Project Managers in the development of system interface specifications
Business Systems Analyst
AXA
05.2006 - 05.2008
- Tasks:
- Collect and analyse user requirements using Joint Requirements Planning and Joint Application design sessions
- Translate User Requirements in to Business Requirements
- Translate Business Requirements in to System Requirements
- Develop required documentation (Solution Context, Conceptual Design, Functional Design) in accordance with the SDLC
- Collaborate with developers to write the Technical Design
- Develop Test Strategies and Test Plans and enter them into the test tool Mercury Quality Centre
- Carry out Testing
- Record test results in Mercury Quality Centre
- Manage the defects that arise from testing
- Develop Implementation Plan
- Provide advice and support to the business
- Ensuring the SDLC is followed in conjunction with CMMI level three compliance.
- Project Management for small concept size projects that were up to three months duration.
- Achievement:
- Lead Business Systems Analyst for Main Superannuation System upgrade
- Lead Business Systems Analyst for a comprehensive review and subsequent implementation of a robust new automated architecture for AXA NZ's printed communications to advisers and clients from the Superannuation System. This involved collaborating in the development of the Business Requirements Specification, developing and controlling the Solution Context, Functional Design, Test Strategy, Test Plan and Implementation Plan.
- Reason for leaving: Continued development within the Business Analyst role
Analyst
Government Communications Security Bureau (GCSB)
07.2000 - 05.2006
- Tasks:
- Analysing information from various sources including visual data and written communications
- Following strict procedures in relation to the identification of information that could breach New Zealand security or international interests
- Report writing
- Providing Microsoft Office Application support
- Providing corporate desktop support and training
- Providing Business Analysis support
- Achievements:
- Developed standard operating procedures and process improvements
- Identified IT software issue then developed and implemented a complicated technical solution that became fundamental to the operation of the system
- Trained bureau staff in the use of the new Content Management System and the new Help Desk Software
- Reason for leaving: Career progression
Security Officer
New Zealand Parliamentary Service
04.1997 - 07.2000
- Tasks:
- Managing the security and safety of Members of Parliament, support staff, visiting dignitaries and members of the public
- Handling of customer enquiries and complaints
- Achievements:
- Assisted in the testing of emergency contingency plans and operations utilising strong organisational and leadership ability
- Established and maintained relations with not only parliamentary staff but also visitors to the parliamentary complex
- Reason for leaving: Career progression
Combat Systems Specialist
Ministry of Defence (Royal New Zealand Navy)
02.1987 - 02.1997
- Tasks:
- Team Leader in the Operations Room of an RNZN Frigate
- Collect and corroborate information from various sources
- Analysis and evaluation of information within the Operations Room aboard an RNZN frigate
- Ensuring accurate and current tactical information is provided to the ships Command and other allied units
- Training and management of subordinates in procedures, communications, security and discipline
- Efficient operation of the combat systems and operational equipment such as Radar's, UHF, VHF voice radios and multifunction consoles
- Achievements:
- Responsible for facilitating comprehensive training of 16 Trainees demonstrating strong coaching and mentoring ability. All 16 were successful pass with over 80% pass mark.
- Successful deployment to the Persian Gulf in support of the Maritime Interception Force blockading Iraq in 1995 - 1996
- Reason for leaving: Career change after ten years
Education
Bachelor of Commerce and Administration - Management and Information Systems
Victoria University
Wellington, NZ12-2004
Skills
- Leadership ability
- Excellent interpersonal skills with the ability to relate to people at all levels
- Team focused
- High level of initiative and proven research skills
- Professional and reliable
- Solution Orientated
- ‘Can do’ attitude
- Functional specifications
- User acceptance testing
- Software development life cycle
- SQL proficiency
- Requirements gathering
- Agile expertise
- Research and analysis
- Solution implementation
Timeline
Technical Business Analyst - Contract
New Zealand Defence Force
08.2018 - Current
Release and Deployment Manager - Contract
Accident Compensation Corporation
03.2018 - 08.2018
Technical Business Analyst - Contract
Ministry of Justice
07.2017 - 11.2017
Technical Writer / Business Analyst - Contract
Housing New Zealand
04.2017 - 06.2017
Technical Business Analyst - Contract
IHC
09.2015 - 04.2017
Business Analyst - Contract
Gen-i/Spark Digital New Zealand - MSD Data Centre Migration
01.2014 - 09.2015
Business Analyst - Contract
Telecom New Zealand - Data Transport Services / Carrier Ethernet
02.2013 - 12.2013
Business Analyst - Contract
New Zealand Qualifications Authority - Cyber Security Risk Assessment
12.2012 - 02.2013
Business Analyst - Contract
Department of Labour (Immigration) New Zealand - Immigration Global Management System
04.2011 - 11.2012
Business Analyst - Contract
Telecom New Zealand - Operational Separation, Data Compliance - Wireline Stability and Robustness
04.2010 - 04.2011
Business Analyst
Alcatel-Lucent
05.2008 - 04.2010
Business Systems Analyst
AXA
05.2006 - 05.2008
Analyst
Government Communications Security Bureau (GCSB)
07.2000 - 05.2006
Security Officer
New Zealand Parliamentary Service
04.1997 - 07.2000
Combat Systems Specialist
Ministry of Defence (Royal New Zealand Navy)
02.1987 - 02.1997
Bachelor of Commerce and Administration - Management and Information Systems
Victoria University
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