Mark Prakasham

· Leading and managing a team of 21 employees working across 9 services who schedule outpatient clinic appointments for adults

· Training and assisting staff where required on hospital systems and other technical aspects

· Effectively delegating tasks and monitoring their implementation

· Organising service meetings regularly to get feedback and improve processes and policies

· Developing effective teamwork and collaborative relationships within the team

· Effective staff management across the department by liaising with other supervisors, Business Support managers and Operation Manager

· Co-ordinating the day-to-day activities and managing workloads within the team

· Investigating service incidents and complaints while providing recommendations to avoid repetition via Datix

· Ensuring appropriate levels and standard of customer service are delivered

· Conflict management

· Data quality maintenance and monitoring of reports daily to ensure accurate service delivery

· Recruitment processes and documentation

· Assisting Business Support Managers with reports, providing feedback and implementation of change

· Encouraging staff to attend relevant educational and professional development activities for professional growth

· Ensuring efficient use of resource, priorities are met, and data integrity is maintained

· In addition to the above duties of managing a team, I have also carried out the following tasks for personal and professional growth:

- Stepped up to cover other teams and offer support to other supervisors in absence of the business support manager and attend meetings on their behalf

- Signed up for the Management Development Programme to learn and professionally grow

- Assisted with the training, implementation and change management of a new system introduced at the DHB in October 2024 – Trakcare

- I was a 2IC to the Supervisor from Sept 2022 – February 2024

· Greeting patients over the phone, scheduling appointments and updating patient demographics.

· Monitoring & wait listing new referrals and scheduling patients based off their priority

· Managing follow-ups and scheduling patients in chronological order as per outcome form instructions.

· Booking patients interpreters for a clear understanding from a clinical perspective

· Providing patients with all relevant appointment information and answering queries upon request

· Printing clinic lists, making and sending pockets to off-site clinics if required

· Processing outcome forms and coordinating patient’s appointments if scans or investigations are required prior to their next appointment

· Scheduling post discharge appointments

· Managing clinic templates to align with clinician’s roster

· Communicating with clinicians of necessary/requested changes to their clinics on a day-day basis

· Releasing clinic rooms while clinicians are away or off-site

· Attending meetings to raise concerns regarding a service and their protocols

· Scheduling and knowledge of patient focused booking used across Starship services in addition to PHS and other hospital systems

· Steaming and toasting of veggies, pulses and nuts

· Packing of ingredients (sauces, veggies and food boxes)

· Stocktake management (weekly)

· Making sauces from time to time

· Taking orders from customers in-store and on calls

· Helping in the kitchen such as frying, cutting of veggies and cleaning

· Packing orders

· Cash handling

• Data entry such as updating the company’s website on latest property listings
• Updating records such as property address, listing information and other related information on the website
• Ensuring day to day managing of records, advertising listings and general enquiries
• Aim of the internship was based on creating a system to match buyer’s expectations with listings for sale
• Achieved the above by reviewing past sale records and studying factors that affected previous sales
• Managing existing database, customer service and ability to understand day to day tasks