MARK SAPARAMADU
59 Southbrook Road, Rangiora,New Zealand
Summary
Mark Saparamadu is a student of Aspire2International City Campus in Auckland. With over 10 years of experience in few different fields, Mark has enjoyed and contributed a versatile people servicing career to date.
Mark is extremely driven, highly passionate people person who is adaptable to new environments and willing to learn new skills.
Mark is relishing in the opportunity to work as full time employee in a thriving and challenging cooperate environment.
Overview
10
10
years of professional experience
Work History
Airport Service Agent
Sri Lankan Airlines
Sri Lanka
05.2014 - 12.2015
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Used airline computer system to create airline tickets and boarding passes.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Operated PA system to make announcements regarding flight activity.
Medical Representative
Bausch & Lomb
Sri Lanka
01.2016 - 05.2018
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Assisted physicians with patient education efforts, providing resources and support as needed.
- Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
Assistant Manager - Pharmaceutical
Cipla Pharmaceuticals
Sri Lanka
05.2018 - 05.2019
- Increased sales revenue by consistently meeting and exceeding sales targets through strong relationship building and product knowledge.
- Coordinated with internal teams such as marketing, research and development, and regulatory affairs to provide accurate information to clients regarding products'' specifications, pricing, availability, etc.
- Developed key relationships with medical professionals, leading to consistent referrals and increased customer base.
- Conducted informative presentations for physicians and other healthcare professionals, enhancing the understanding of product benefits and features.
- Completed thorough competitor analysis to understand market trends and identify areas of opportunity for growth.
Shift Manager
Pizza Hut
New Zealand
05.2021 - 05.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Car Salesperson
Sterling Cars
New Zealand
06.2023 - Current
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
Education
Postgraduate Diploma - Business
Aspire 2 International
2020
Graduate Diploma In Business Management -
Business Management School
Sri Lanka2018
Human Resource Management -
Institute Of Personal Management
2016
Airport Service Agent -
International Aviation Academy
Sri Lanka2014
Skills
- Computer Literacy
- Customer Care Skills
- Automotive Mechanic Skills
- Social Media Handling
- Sales Target Motivated
- Search Engine Optimization
- Strategic Planning
- Employee Scheduling
- Business Administration
- Food Control Planning
References
References Available Upon Request
Timeline
Car Salesperson
Sterling Cars
06.2023 - Current
Shift Manager
Pizza Hut
05.2021 - 05.2023
Assistant Manager - Pharmaceutical
Cipla Pharmaceuticals
05.2018 - 05.2019
Medical Representative
Bausch & Lomb
01.2016 - 05.2018
Airport Service Agent
Sri Lankan Airlines
05.2014 - 12.2015
Postgraduate Diploma - Business
Aspire 2 International
Graduate Diploma In Business Management -
Business Management School
Human Resource Management -
Institute Of Personal Management
Airport Service Agent -
International Aviation Academy