Mark Siratskiy
Hamilton,WKO
Summary
Results-driven Operations Manager with 8 years of experience leading business operations, team performance, and service delivery within a $700,000 service-based business. Experienced in people leadership, process improvement, customer relationship management, and business development, with a strong focus on operational efficiency and continuous improvement.
Overview
9
9
years of professional experience
Work History
Operations Manager
Softwash Professional
Hamilton
04.2018 - Current
- Lead the day-to-day operations of a service business generating approximately $700,000 in annual revenue.
- Oversee scheduling, resource allocation, fleet management, equipment maintenance, procurement, and inventory control to maximise operational efficiency.
- Manage and develop a team of 5–6 staff, including recruitment, onboarding, training, performance management, and coaching.
- Coordinate the successful delivery of 300+ residential and commercial projects annually, ensuring high standards of quality, safety, and customer satisfaction.
- Maintained and improved health & safety systems, ensuring compliance and fostering safe work practices across all operations.
- Resolved client complaints in a timely manner while ensuring client satisfaction remains at optimal levels.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Implemented customer management systems that enhanced communication and service consistency, improving overall customer satisfaction.
- Prepared quotations and managed client relationships, contributing to $50,000 in annual sales revenue while supporting business owners with daily operations.
- Manage Google Ads campaigns and ongoing website optimisation, driving significant traffic, generating qualified leads, and supporting business growth.
Field Technician
Softwash Professional
Hamilton
11.2017 - 04.2018
- Performed specialist exterior cleaning and property maintenance services across high value residential and commercial properties throughout the Waikato region.
- Operated specialised equipment while maintaining strict health and safety standards.
- Worked directly with clients to ensure high levels of customer satisfaction and service quality.
- Conducted site assessments and completed work to professional standards while protecting client assets.
- Maintained vehicles, equipment, and materials to support efficient operations.
Education
Bachelor of Business - Digital Business, Leadership Communication
University of Waikato
Hamilton01-2022
Skills
- Operations Management
- Operational Strategy
- Process Improvement
- Performance oversight
- Fleet & Asset Management
- Resource allocation
- Resource scheduling
- Contract management
- Negotiation
- Customer management
- Service management
- Decision-making
- Problem solving
- Recruitment training
Languages
English
Native/ Bilingual
Ukrainian
Full Professional
Timeline
Operations Manager
Softwash Professional
04.2018 - Current
Field Technician
Softwash Professional
11.2017 - 04.2018
Bachelor of Business - Digital Business, Leadership Communication
University of Waikato