Summary
Overview
Work History
Education
Skills
Timeline
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Mark Smart

Mark Smart

Auckland,Auckland

Summary

A forward-thinking and accomplished leader, I have a proven track record of excellence in harnessing management, sales, and operational expertise to drive remarkable business growth. With a diverse background spanning plumbing sales, tourism, and hospitality sectors, I bring a unique blend of innovation, strategic thinking, and customer focused to every endeavor. My unwavering commitment to achieving excellence is demonstrated through my outstanding time management, meticulous attention to detail, and a constant drive to evolve. As an influential strategist, I am dedicated to optimizing opportunities, conserving resources, and exceeding customer satisfaction goals. I possess impeccable communication, analytical, and problem-solving skills, thus I am poised to elevate your company to new heights.

Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Enterprising leader successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at descalating situations and driving positive change. Highly detail-oriented and professional branch manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Self-directed manager with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.

PROFESSIONAL SKILLS : Sales Management Customer Service Strategy Planning & Execution Operations Management Process Improvement Change Management Risk Management Team Leadership Resource Management Training & Mentorship Staff Development Client Engagement Negotiating Recruiting Marketing Innovation Inspiring efficient & positive culture Prioritizing Time management Consistently resilient Mental Stamina.

PERSONAL ATTRIBUTES : Self-Motivated, Resilient, Dedicated. Empowered Leader with Initiative, Adaptability, and Accountability at the Forefront. Exemplary Work Ethic, Characterized by Diplomacy, Professionalism, and Utmost Dedication. Customer-Focused with Unparalleled Problem-Solving and Decision-Making Skills. Persuasive Communicator, Innovative Thinker, and Motivational Influencer with Adept Negotiation Skills. Thrives in Fast-Paced Environments with Minimal Guidance, Embracing Uncertainty While Remaining Proactive.

PERSONAL INTERESTS : Hiking, Paddle Boarding, Family Time, Cooking, Sports, Music, Fitness, Charity Support, Traveling, Reading, Podcasts, and Swimming. Skilled

Overview

14
14
years of professional experience

Work History

BRANCH MANAGER

Mico New Zealand
07.2021 - Current
  • Orchestrated sales and operations, maintaining optimal stock levels and merchandise displays through strategic supplier partnerships
  • Led overall store operations, ensuring exemplary customer service, and mentoring a proficient team
  • Implemented dynamic sales strategies catering to both existing and new customers, resulting in remarkable business growth.

BRANCH MANAGER

Franklin Plumbers & Builders Supplies Ltd
07.2019 - 07.2021
  • Directed sales operations, managed resources, and cultivated exceptional customer relationships
  • Recruited, trained, and guided staff, driving sales excellence, and achieving store objectives
  • Conceptualized and executed sales strategies, invigorating business growth across diverse customer segments.

SALES REPRESENTATIVE

Franklin Plumbers & Builders Supplies Ltd
09.2015 - 07.2019
  • Nurtured key accounts, establishing potent client relationships, and identifying commercial opportunities
  • Pioneered new business endeavors, collaborating seamlessly with sales teams and stakeholders
  • Spearheaded sales campaigns, aligning with marketing plans to meet and surpass targets.

BUSINESS CONSULTANT

Smart Consulting
08.2012 - 09.2015
  • Instrumental in enhancing business growth through tailored consultations across diverse domains
  • Crafted bespoke business plans, marketing strategies, and feasibility studies, helping client success
  • Identified areas for improvement, developed strategic recommendations, and fostered enduring client relationships.

NATIONAL SALES MANAGER/SALES

TV
06.2009 - 08.2012
  • Championed company growth and new business development through visionary leadership
  • Navigated product initiatives and marketing campaigns, aligning with strategic goals
  • Strategically launched new products, propelling market acceptance through innovative live TV promotions

Education

Bachelor of Business -

The University of Waikato
2010

Skills

  • Visionary Strategist: Profound understanding of organizational mission and competitive advantage, adept at capitalizing on trends, technology, and opportunities
  • Business and Sales Management: Recognized for identifying and nurturing business prospects, leading productive projects, and leveraging performance evaluation and continuous improvement strategies
  • Leadership and Mentorship: Proven capabilities in inspiring teams through a collaborative approach, enhancing performance, and driving growth
  • Business Process Optimization: Skilled in establishing robust business processes, cultivating a loyal customer base, and expanding company services and market presence
  • Sales Insights: Possess formidable business acumen and sales insights to discern client needs and recommend tailored solutions
  • Sales Excellence: Consistent overachiever, known for surpassing sales targets through innovative methodologies and adaptable sales techniques
  • Relationship Building: Adept at fostering connections and partnerships across all organizational levels
  • Commitment to Values: Committed to values of collaboration, respect, innovation, integrity, and diversity
  • Build Customer Relationships
  • Revenue Enhancement
  • Event Planning
  • Strategic Planning
  • Conflict Resolution
  • Risk Analysis
  • Market Research
  • Public Speaking
  • Financial Reporting and Analysis
  • Collections
  • Excellent Team Leadership
  • Training and Development

Timeline

BRANCH MANAGER

Mico New Zealand
07.2021 - Current

BRANCH MANAGER

Franklin Plumbers & Builders Supplies Ltd
07.2019 - 07.2021

SALES REPRESENTATIVE

Franklin Plumbers & Builders Supplies Ltd
09.2015 - 07.2019

BUSINESS CONSULTANT

Smart Consulting
08.2012 - 09.2015

NATIONAL SALES MANAGER/SALES

TV
06.2009 - 08.2012

Bachelor of Business -

The University of Waikato
Mark Smart